Program & Engagement Representative

Organization Overview:

Vivo for Healthier Generations is a Calgary-based registered charity dedicated to inspiring a wholistic mindset for healthy living. We believe healthier generations are inspired by creating opportunities for people of all ages, abilities, and backgrounds to move, connect, learn, and thrive.

More than a recreation centre, Vivo is a community hub where wellness, belonging, and innovation come together. Through accessible recreation, education, community partnerships, and research and innovation, we work to remove barriers, strengthen connections, and create lasting impact for individuals, families, and communities.

Guided by our values of Growth Mindset, Respect, and Well-being, Vivo is committed to creating welcoming experiences where everyone has the opportunity to reach their full potential and contribute to healthier generations.

Department: Security & Engagement

Hours: 15-25 hours per week – must be available for morning, evening and weekend shifts as needed.

Reports To: Health & Safety Manager; Head of Security & Engagement; and while on shift, the Security & Engagement Officer.

Position Summary

The Program & Engagement Representative plays a key role in delivering high-quality experiences for guests, participants, and community members. This position supports the coordination and execution of programs, rental activities, and events to ensure a safe and welcoming environment, and promote positive engagement across the entire facility.

The ideal candidate is energetic, service-oriented, safety-conscious, and passionate about community recreation.

Key Responsibilities

Event & Program Support

• Assist with the set-up and takedown of events, programs, and facility spaces (equipment, tables, signage, sport apparatus, etc.).
• Prepare activity areas to meet program and safety standards.
• Monitor programs and activities to ensure smooth operation and participant satisfaction.
• Provide logistical support during tournaments, leagues, camps, classes, and special events.

Guest Engagement & Customer Service

• Welcome and engage guests, participants, and spectators in a friendly and professional manner.
• Provide information about programs, schedules, policies, and facility amenities.
• Respond to questions, concerns, and feedback in a timely and respectful manner.
• Foster a positive, inclusive, and community-focused atmosphere.

Safety & Supervision

• Actively monitor facility spaces to ensure participant safety and adherence to policies.
• Enforce facility rules and codes of conduct consistently and professionally.
• Identify and address potential safety hazards.
• Provide first aid and emergency response as required, following established procedures.
• Complete incident and accident reports accurately and promptly.

Facility Operations

• Maintain cleanliness and organization of program areas and common spaces.
• Assist with equipment inventory, storage, and basic maintenance checks.
• Support staff and instructors to ensure programming quality and operational efficiency.

Qualifications

• High school diploma or equivalent (post-secondary education in recreation, kinesiology, sport management, or a related field is an asset).
• Current Intermediate (Standard) First Aid / Level C CPR certification.
• Previous experience in recreation, sport, customer service, or event support preferred.
• Strong interpersonal and communication skills.
• Ability to work evenings, weekends, and flexible hours.
• A valid police information check with Vulnerable Sector Search completed within two months prior to starting.
• Ability to lift and move equipment (up to 50lbs) and stand for extended periods.

Core Competencies

• Customer-focused and community-minded.
• Strong teamwork and collaboration skills.
• Sound judgment and conflict resolution abilities.
• Proactive and adaptable in a dynamic environment.
• Commitment to safety and inclusion.

Working Conditions

• Active, fast-paced sport and recreation environment (indoor and/or outdoor program areas).
• Physical activities include lifting, bending, standing, and walking.
• Exposure to noise and large groups during events.