Posted 14 days ago
Program Lead - Ottawa
@ Engaged
Ottawa, Ontario
Overview
The Canada Homestay Network Society is hiring a full-time Program Lead, mostly remote from Ottawa, to lead teams and manage client and agent partnerships for its homestay programs. The role supervises Relationship Managers and shapes program and business strategy. The posting states an hourly wage of $28.00 to $32.00 and flexible weekday, weeknight and weekend availability.
Pay:
$28–$32 an hour
Responsibilities:
- Supervise, mentor and assess Relationship Managers
- Manage client and agent partnerships
- Lead projects and shape program strategy
- Document decisions, communications and interactions
- Maintain data integrity in organization databases
Requirements summary:
- Three or more years of customer service experience
- Five or more years working with international students
- One or more years of leadership experience
- College diploma or bachelor's degree in a related field
- Strong English written and verbal communication
Tools & skills
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Social & community services |
| Experience | 3+ years |
| Management experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: minimal |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record, vulnerable sector |
| Education | College diploma (required), Bachelor’s degree (required) |
| Fields of study | International Studies, Social Sciences |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Engaged
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Since 1995, CHN, a non-profit society, has helped thousands of students find a homestay home in Canada.
Full company description
Canada Homestay Network (CHN), a non-profit society founded in 1995 and guided by the Wilson Family for 30 years, has helped more than 100,000 international students find homes away from home in communities across Canada. Over the years, CHN has earned a unique reputation for client satisfaction based on common values, successful experiences, and the highest professional standards in the industry. With curated host-student matches and 24/7/365 care and support, CHN offers life-changing, enriching homestay experiences for everyone involved: the opportunity for host families to bring the world to their front door; safe, predictable, and affordable accommodations for students; and trusted, custom programs for our school and agency partners. Languages Canada Certified by Orion and Better Business Bureau accredited (A+ rating), CHN's industry-leading services include all-inclusive accommodations, student custodianship, airport transfers and medical insurance backed by our promise to work through challenges collaboratively to make things right. To learn more about CHN and to connect with us, visit www.canadahomestaynetwork.ca.
- LinkedIn followers
- 527
- People associated on LinkedIn
- 78
- Reported office locations
- Victoria, CA
- Business categories
- Service Industry
- Education
- Non Profit
- Other recorded names
- Engaged
- Canada Homestay Network
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Canada Homestay Network (CHN), a non-profit society founded in 1995 and guided by the Wilson Family for 30 years, has helped more than 100,000 international students find homes away from home in communities across Canada. Over the years, CHN has earned a unique reputation for client satisfaction based on common values, successful experiences, and the highest professional standards in the industry. With curated…
| Field | Value |
|---|---|
| Industry | Education Administration Programs |
| Company size | 51-200 employees |
| Headquarters | Victoria |
| Organization type | Nonprofit |
| Year founded | 1995 |
| Open jobs on Jobsy | 22 |
| View page |
Who We Are
The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.
Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.
About the Program Lead position
We are seeking an enthusiastic and experienced professional who excels at leading teams and fostering positive, effective relationships with clients and agents.
The Program Lead is central to the success of our homestay programs, driving team accountability, leading projects, managing client partnerships, and shaping the overall program and business strategy.
This is a permanent full-time (40hrs a week) position, with open availability and flexible working hours including weekdays, weeknights and weekend:
Based in Ottawa, this position will mostly be a remote position that may involve occasional travel for meetings in different parts of Eastern Ontario and up to Montreal.
This position will have an hourly wage of $28.00 -32.00, inclusive of regional differentials and based on previous experience.
Key responsibilities
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with all partners and customers;
Invest in developing effective working relationships with clients, and agents, and work; collaboratively with the National Operations Lead to address complex or sensitive partner issues;
Provide direct supervision, mentorship, and performance oversight for Relationship Managers;
Conduct regular check-ins and 1:1s to monitor individual performance, offer coaching, and support professional development;
Proactively address employee engagement concerns, escalating to the National Operations Lead where appropriate;
Document all relevant aspects of decisions, communications, and interactions in a timely way;
Maintain data integrity in all of our organization databases;
Participating in various departmental meetings
Travel from time to time with.
The successful candidate will have
Three or more years of Customer Service experience;
Five or more years working with international students;
One or more years of Leadership experience;
Post-Secondary Education (College Diploma or Bachelors Degree) in International Studies, Social Sciences, or another related program;
Innate ability to work independently in an autonomous, flexible, and virtual office environment;
Demonstrated ability to exercise sound judgment when navigating complex, nuanced, or sensitive situations involving multiple stakeholders;
Exceptional Customer Service skills;
Excellent Word, Excel, Email, and Database skills;
Strong verbal and written English communication. French is an asset for positions assigned to Quebec and parts of Ontario.
This role requires to be able to pass a Criminal Record Check and a Vulnerable Sector Check.
CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.
How to apply
For a full view of the responsibilities and requirements, please review the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your resume and short cover letter.
Applications for this role will be accepted until the position has been filled.
Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.
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