Program Manager - Client Experience and Quality of Life

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a collaborative and strategic healthcare leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that advances client experience, quality of life, and continuous improvement across continuing care services. Reporting to the Program Director, Client Experience and Concerns, the Program Manager, Client Experience and Quality of Life (QoL) provides leadership and accountability for the provincial Client Experience and Concerns portfolio across Alberta's continuing care sector, including ALA-operated and contracted services. This role leads provincial initiatives that enhance client experience and quality of life by identifying opportunities for improvement, advancing best practices, and supporting the implementation and evaluation of sector-wide initiatives. Working closely with continuing care operators, clinical teams, and system partners, the Program Manager fosters collaboration, drives organizational learning, and translates client feedback and concerns into meaningful improvements in care and service delivery. The successful candidate is an influential relationship builder with experience leading quality improvement and system transformation initiatives in complex healthcare environments. Experience in education and curriculum development, resource development, continuing care, and provincial or sector-wide improvement initiatives are considered strong assets. If you are passionate about improving the lives of Albertans receiving continuing care services, we encourage you to apply.

Description:

In addition to the above, the Program Manager, Client Experience and Quality of Life (QoL) provides leadership for provincial initiatives that aim to improve client experience and the Quality of Life of residents/client in Continuing Care settings and programs. The Program Manager ensures best practices and actions to improve the Quality of Life for residents/clients are encouraged and implemented across the Continuing Care sector. The position will identify organization priorities and set out action plans for implementation and evaluation. The position will work to scale and spread initiatives to improve client experience and encourage the identification of issues or concerns that impact client experience by connecting with clinical teams across the province. The Program Manager works with ALA-operated services, contracted providers and system partners to leverage ongoing initiatives to improve client experiences and identify new opportunities for improvement. They will plan and implement formal communication networks to learn from Continuing Care operators and share lessons learned. The Program Manager will evaluate connections between trends in formal client concerns and actions that can work to address these concerns across the province, translating them into new practices.

• Transition Company:
Assisted Living Alberta
• Classification:
Program Manager
• Union:
Exempt
• Unit and Program:
Quality, Accreditation, Experience
• Primary Location:
South Tower
• Location Details:
Eligible to work hybrid (on/off site) within Alberta
• Negotiable Location:
Provincial
• Employee Class:
Regular Full Time
• FTE:
1.00
• Posting End Date:
20-NOV-2026
• Date Available:
30-NOV-2026
• Hours per Shift:
7.75
• Length of Shift in weeks:
2
• Shifts per cycle:
10
• Shift Pattern:
Days
• Days Off:
Saturday/Sunday
• Minimum Salary:
$45.23
• Maximum Salary:
$77.51
• Vehicle Requirement:
Driver's License, Vehicle Required

A Bachelor’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline or an equivalent combination of clinical education and relevant experience is a must for this position. A minimum of three years of progressively responsible experience in a complex healthcare environment, including significant leadership experience in quality improvement, healthcare quality, system improvement or a related provincial or organizational function is required.

Demonstrated experience providing strategic leadership for complex quality and safety functions spanning multiple programs, service settings, organizations or providers, including oversight of significant and highly sensitive quality and safety matters is required. Extensive knowledge of quality improvement, system-based approaches to organizational learning, governance and approaches to identifying and addressing systemic concerns and opportunities for improvement. Furthermore, demonstrated leadership, judgment and relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues are required for this role.

Master’s degree in health administration, health sciences, nursing, allied health, education, business administration or a related health care discipline. Certification or recognized professional development in healthcare quality, patient safety, accreditation or safety review methodologies.