First seen by our source: just now
Program Manager, WSIB Programs, Ontario
@ Lifemark Health Group
Toronto, Ontario
Overview
Lifemark Health Group is hiring a Program Manager to lead end-to-end delivery of its centralized WSIB programs in Ontario. The role oversees intake, triage, provider network performance, reporting, billing integrity and service quality across a province-wide network of clinics, serving as primary contact for WSIB and the Ontario Workers' Network. The position is full-time and hybrid, with travel to Lifemark locations and client sites.
Responsibilities:
- Oversee centralized intake, triage and referral allocation across Ontario
- Act as primary contact for WSIB and the Ontario Workers' Network
- Monitor service level agreements and provider performance
- Oversee centralized billing and WSIB block funding compliance
- Lead reporting, dashboards and root cause analysis
Requirements summary:
- 7 to 10+ years in program management or healthcare operations
- Experience managing multi-site or network-based service delivery
- Experience with centralized operations or care coordination systems
- Strong financial and operational acumen
- Experience with insurance, WCB/WSIB or public-sector clients an asset
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 7+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Encouraged to apply | Indigenous peoples, Newcomers to Canada, Women, Racialized people |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Lifemark Health Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A proudly Canadian healthcare company providing diversified healthcare services across the country
Full company description
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country. We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields. We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services. Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark. We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work. Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019. You belong here. Join our team!
- LinkedIn followers
- 54,357
- People associated on LinkedIn
- 2,661
- Reported office locations
- 243 Consumers Road, 12th Floor, North York, Ontario M2J 4W8, CA
- Business categories
- Health Care
- Fitness
- Wellness
- Other recorded names
- Lifemark Health Group
- Specialties
- Physiotherapy
- Massage Therapy
- Health
- Wellness
- Occupational Therapy
- Sport Medicine
- Chiropractic
- Psychology
- Occupational Health
- and Kinesiology
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country. We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields. We offer a number of rehabilitation…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 1,001-5,000 employees |
| Headquarters | North York, Ontario |
| Organization type | Privately Held |
| Year founded | 1998 |
| Specialties | PhysiotherapyMassage TherapyHealthWellnessOccupational TherapySport MedicineChiropracticPsychologyOccupational Healthand Kinesiology |
| Open jobs on Jobsy | 345 |
| View page |
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.
The Opportunity:
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.
Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.
The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.
Programs you'll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care; Mental Health Program of Care
Key Responsibilities:
Client Leadership & Governance
- Act as the primary interface with the WSIB & OWN for all operational matters
- Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
- Provide proactive communication on program performance, risks, and system pressures
- Manage issue escalation and resolution in collaboration with the client
- Oversee centralized intake, triage, and referral allocation across the province
- Ensure workers are matched to appropriate providers based on clinical need, location, and capacity
- Monitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround times
- Coordinate scheduling, rescheduling, and no-show management through centralized processes
- Ensure seamless coordination across Lifemark clinics
- Oversee onboarding, credentialing, and ongoing program management within clinics
- Identify gaps in geographic or service coverage and implement mitigation strategies
- Act as escalation point for provider performance issues and conflict resolution
- Ensure consistent application of quality assurance processes across all providers
- Monitor adherence to clinical pathways, documentation standards, and reporting requirements
- Partner with clinical leadership to address quality gaps and identify training needs
- Drive consistency in service delivery across a multi-provider network
- Oversee development and delivery of program reporting and performance dashboards
- Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance
- Analyze trends and translate data into actionable insights and recommendations
- Ensure standardized data collection and reporting processes across all providers
- Sharing and socializing data insights that inform clinics and leadership on status of the program
- Oversee centralized invoicing and billing processes across all providers
- Ensure accuracy and compliance with WSIB block funding requirements
- Monitor financial trends, variances, and potential risks
- Partner with internal finance teams to support audits, reconciliation, and reporting
- Act as the central escalation point for operational, clinical, and system-related issues
- Lead root cause analysis and implement corrective actions
- Identify opportunities to improve workflows, efficiency, and service delivery
- Drive continuous improvement across the program based on performance insights
- 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
- Experience managing multi-site or network-based service delivery models
- Demonstrated experience with centralized operations, intake models, or care coordination systems
- Proven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environments
- Strong financial and operational acumen, including experience with reporting, billing, and performance management
- Experience in rehabilitation, occupational health, or disability management is considered an asset
- Strong systems thinking and operational mindset
- High level of ownership and accountability
- Data-driven decision making and analytical capability
- Ability to manage complexity and perform under pressure
- Effective stakeholder management and communication skills
- Referrals are triaged and assigned efficiently across the network with minimal delays
- Service level agreements are consistently met across all providers
- The client has clear, timely, and actionable visibility into program performance
- Billing processes are accurate, compliant, and transparent
- Treatment clinics are aligned, high-performing, and accountable
- Issues are identified and resolved proactively
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
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