Program Supervisor

Ballad Group

Ballad’s Training Division is hiring a Program Supervisor; the lead role for our Edmonton Workforce Employment Readiness and Connections Program. We know that’s a mouth full, so you can call it the WERC program. We invite those who love working as a program coordinator and career counsellor with extraordinary organizational and leadership skills to join our team.

But who is Ballad Group? Well, our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Jobs, Economy, Trade and Immigration and Ministry of Assisted Living and Social Services.

But what about the WERC program? Well, the goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans find and maintain employment.

The Opportunity

The Program Supervisor will be the lead role in Ballad’s Edmonton WERC program. This key position will be responsible for group and individualized program coordination & planning, career counselling, and team management. The successful candidate will be expected to lead the day-to-day activities and ensure effective and consistent communication with internal staff and external partners to ensure the success of each program participant.

As the internal central resource for the program, the Program Supervisor will utilize excellent judgment to develop credible and meaningful relationships with program participants and collaborate with program team members to ensure program delivery success Excellent communication skills, prioritization, and organization will be a necessity for this role.

This position is in-person in Edmonton, and reports to the Contract Manger.

Program Coordination

• Lead all program team members to success by ensuring Right Person Right Seat
• Organize team meetings that focus on program team and participant success.
• Performance manages program team members.
  

Program Development

• Lead program team members to ensure consistency and develop new program
• material for classroom instruction.
• Ensure all instructional all materials and activities are relevant and align with
• WERC and industry standards.
• Assess, recruit, and lead the intake process for qualified program participants.

Program Delivery

• Prepare and submit applications and reports on time and as required.
• Generate, foster, and maintain professional contacts within the Edmonton community with the focus on recruitment, job placement and participant success.
• Professionally liaise with internal staff & external clients
• Creatively find solutions to ensure participant success.

Program Reporting

• Prepare and submit required program reports to the Contract Manager.
• Follow Compass standards for accurately and efficiently reporting.

Business Development

• Positively represent the program to Ballad staff and sector stakeholders
• Promote program activities internally and externally through positive communication.
• Actively seek out positive solutions to solve challenges amongst staff, participants, and partners.
• Actively seek out external events to support recruitment, work experience and job placement opportunities.

Support Work

• Service orientation and scheduling of appointments.
• Workshop facilitation and delivery
• Connecting students with employers for various employment experiences and job placements
• Active service management of clients to ensure success.
• Administration including maintenance of participant files, data entry, responding to incoming inquiries, preparation of materials.
• Other duties that may arise from time to time and as may be assigned.