Project Manager

About the Position: Mako is seeking a Project Manager to lead large-scale, multi-stream digital transformations for our most significant enterprise clients. This role is designed to own the end-to-end coordination of complex implementations involving multiple lines of business, complex integrations, and rigorous infrastructure/security requirements. You will serve as the central nervous system for our delivery teams, ensuring that Solutions Engineering, Product, and Infrastructure tracks remain aligned and on schedule.

Key Responsibilities:

• Own the overall project timeline, roadmap, and governance structure for high-visibility, multi-stream implementations.
• Lead status reporting, RAID logs, and decision tracking to provide full transparency to both internal and client-side executive leadership.
• Coordinate across complex workflows, integrations, and infrastructure/security tracks (including SSO, access control, and environment setup).
• Facilitate technical workshops and steering committee meetings, ensuring clear agendas, structured outcomes, and timely follow-ups.
• Act as the centralized communication point for the client, managing expectations and ensuring faster decision alignment across diverse stakeholder groups.
• Proactively manage risks and escalate blockers, identifying potential sequencing gaps before they impact the delivery velocity.
• Ensure consistent requirements capture and documentation to minimize rework and maintain alignment across cross-functional teams.

The successful candidate will demonstrate the following traits:

• Strategic Coordination and Oversight: Take full accountability for the project’s health. Balance the needs of various internal technical teams with the client’s business objectives to ensure a professional and well-structured experience.
• Technical Dependency Management: Demonstrate a deep understanding of how infrastructure, security, and software development intersect. Proactively manage the technical "handshake" between internal builds and client-side IT requirements.
• Risk Mitigation and RAID Management: Champion a proactive culture of risk identification. Maintain rigorous logs for risks, actions, issues, and decisions to prevent project slippage and misaligned expectations.
• Stakeholder Diplomacy: Serve as a trusted advisor and primary liaison for the client. Navigate complex organizational structures to align technical SMEs, compliance officers, and C-suite executives.
• Operational Excellence: Drive increased delivery velocity by absorbing the coordination overhead that typically slows down SMEs and Engineers, allowing them to stay focused on analysis, design, and deployment.

Need to have:

• 5+ years of Project Management experience, specifically leading enterprise software implementations or large-scale digital transformations in the financial services sector.
• Expertise in managing complex integrations and infrastructure onboarding (e.g., APIs, SSO, and secure environment setups).
• Proficiency in project management software such as Jira and Confluence for tracking RAID logs and roadmaps.
• Deep understanding of Agile, Waterfall, and Hybrid methodologies, with the ability to adapt governance to project needs.
• Excellent communication and documentation skills, with a proven ability to translate technical jargon into business value for stakeholders.
• Strong leadership skills, with a background in managing numerous stakeholders across multiple organizations simultaneously.

Nice to have:

• PMP or PRINCE2 certification.
• Knowledge of the wealth management industry and regulatory compliance standards.
• Experience in a fast-paced fintech or startup environment.
• Fluency in written/spoken French.

Location & Position:

• Hybrid with offices in Montreal, Toronto, Vancouver and Halifax.
• On-site work at client sites may be occasionally required.
• This role can be structured as either a contract or a permanent position.

Why work for us:

• High-end laptop.
• Competitive compensation
• You get to join a fast-growing fintech start-up and participate in its long-term success.

About Mako Fintech

Mako Fintech’s workflow orchestration platform allows wealth management firms to bring client onboarding, renewal, and investment online seamlessly. Every player in the financial industry is experiencing digital transformation in their own way, and Mako uses this principle as its North Star. Mako's mission is to democratize the digitalization of wealth management by providing each firm with a cloud solution adapted to its unique workflow processes, and delivering it at a disruptively lower cost. Mako Fintech is headquartered in Montreal, Canada, and led by a team of finance and technology experts.