Property Management Coordinator

Employment Type: Part time
Schedule: Monday - Friday 8:30 a.m. to 12:30 p.m. with flexibility
Reporting to: Senior Director of Affordable Housing and Property Management
City: Edmonton
Number of Positions to Fill: 1
RFR #: 2330

The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. This role helps to eliminate homelessness and reduce poverty by providing a safe and supportive environment for all clients. Reporting to the Property Management Supervisor, the Property Management Coordinator is a member of a team who provides support services to clients with multiple barriers, in a Supportive and Affordable Housing setting. In collaboration with housing support staff, maintenance workers, and tenants, this role supports Property Management functions, including being accountable for responding to tenant-related issues and ensuring that they are resolved in a professional and timely manner.

DUTIES AND RESPONSIBILITIES:

• Process documentation in the property management system – leases, renewals, inspections, rent ledgers, evictions, etc.
• Conduct prospective affordable housing tenant interviews as directed and complete lease agreements
• Complete move-in/move-out inspections
• Prepare and deliver notices and letters to tenantsRespond to general day-to-day enquiries and concerns from staff and tenants, verbally or in writing
• Initiate work order requests to be addressed by maintenance, work closely with maintenance, and follow up to ensure that issues are resolved
• Coordinate unit clean outs, storage and pick up of resident belongings
• Work in collaboration with Housing Support teams
• Participate in all staff training (e.g., First Aid, SafeTALK, Nonviolence Crisis Intervention) and attend general meetings and support meetings with supervisor
• Adhere to all Health and Safety
• Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

• Strong customer service and conflict resolution skills
• Strong oral and written communication skills
• Proficiency in Microsoft Office
• Organized, self-directed and proactive with an eye for detail and accuracy
• Ability to work with minimal direction/supervision
• A passion to be part of ending homelessness in Alberta
• Ability to work well with people with mental health and addiction barriers
• Ability to exhibit professionalism in all aspects of daily work
• Previous property management work experience and understanding of the RTA considered an asset.
• Ability to multi-task and manage multiple priorities and projects concurrently, in a fast-paced environment
• Able to manage difficult and stressful situations in a professional manner
• Able to exercise a high level of confidentiality
• Class 5 Driver’s Licence, reliable vehicle and $2 million liability insurance

WORKING CONDITIONS

• Part-time permanent employment, 20 hours per week at various locations, workdays generally, Monday to Friday and some weekends and evenings as needed
• Moderate to significant mental effort: periods of high-volume workload, interaction with vulnerable tenants, providing information, resolving discrepancies, responding to intense situations, and a high degree of change
• Travel to various housing locations
• Moderate physical effort: keyboarding, lifting, sitting, standing, walking, climbing stairs and driving
• Employees are to be aware that our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements and other insults at your person. They may raise voices, or present unpredictable behaviour up to and including the possible aggression.
• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

This position requires the use of a personal vehicle for company use. The candidate must have a valid driver’s licence and maintain $2M Vehicle Liability insurance on the vehicle being used.

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.