Property Manager

About Avana

Avana is a growing real estate development and property management company committed to creating safe, vibrant, and inclusive communities where residents feel proud to call home. We build and manage thoughtfully designed rental communities with a strong focus on quality, resident experience, and community growth. Our workplace culture is rooted in collaboration, accountability, and shared success.

Position Overview

The Property Manager is responsible for the day-to-day management and performance of an assigned residential property portfolio. Reporting to the Area Manager, the Property Manager oversees approximately 300–400 residential units and is accountable for the overall daily operations of the assigned portfolio.

The position serves as the primary point of contact for residents and is responsible for resident relations, property operations, maintenance coordination, vendor relationships, and portfolio performance. The Property Manager has overall accountability for the resident experience and the operational, visual, and financial performance of assigned communities. Working collaboratively with internal teams, the Property Manager supports resident retention, community standards, and operational success across assigned communities.

Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m. (on-site), with flexibility for weekend availability.

What You’ll Do

Resident Experience

• Act as the primary point of contact for residents throughout their tenancy.
• Promote and maintain a positive resident experience from move-in through move-out.
• Conduct 7-, 30-, and 90-day resident check-ins and support resident-retention initiatives.
• Manage resident concerns professionally and efficiently while fostering positive resident relationships.
• Encourage resident feedback and online reviews to support resident satisfaction and engagement.
• Ensure communities are safe, clean, and well maintained.

Property Operations and Administration

• Manage the overall daily operations of an assigned portfolio.
• Coordinate move-ins, move-outs, and complete required property inspections.
• Maintain accurate portfolio documentation, reporting, and administrative records.
• Prepare for and attend Office of Residential Tenancies hearings as required.
• Ensure compliance with applicable tenancy legislation, regulations, and company policies.
• Conduct weekly site-audit inspections to assess property conditions, curb appeal, suite standards, and compliance with Avana’s standards.
• Monitor identified property deficiencies and coordinate required follow-up with the appropriate department or service provider.
• Identify operational risks and implement appropriate corrective action and escalation practices.

Support Portfolio Performance

• Manage rent collection, arrears, and delinquency processes.
• Monitor and report on key portfolio measures, including resident retention, resident satisfaction, and delinquency rates.
• Monitor occupancy, suite standards, resident concerns, and portfolio expenses.
• Review utility-charge reporting and support monthly reporting requirements.
• Support portfolio performance through resident retention and operational excellence.
• Maintain accountability for the operational, visual, resident, and revenue performance of assigned communities.

Maintenance and Vendor Relationships

• Coordinate maintenance requests and resident follow-up in partnership with the Maintenance Manager.
• Obtain quotes and approvals and coordinate vendor support for maintenance and property-improvement projects.
• Oversee property inspections and ongoing property upkeep, including landscaping, snow removal, cleaning, and common-area presentation.
• Develop and maintain positive relationships with vendors, contractors, and trade partners.
• Ensure assigned communities are safe, well maintained, and consistently reflect Avana’s standards.

Community Presence

• Collaborate with Marketing on resident-engagement initiatives and community communications.
• Support resident events and community-building activities.
• Attend and represent Avana at community events and functions.
• Identify opportunities to strengthen resident engagement and community presence.

What You’ll Bring

• Post-secondary education is considered an asset but is not required.
• Minimum of two to three years of property-management experience is required, preferably in a residential property-management environment
• Experience managing rent collection, resident concerns, maintenance coordination, or other property-management functions is considered an asset.
• Experience applying residential tenancy legislation and regulations is required.
• Experience using property management software such as Yardi, RentCafe, or a similar platform is considered an asset.
• Marketing, resident-engagement, or community-building experience is considered an asset.
• Strong resident-service and relationship-management skills.
• Commitment to delivering an exceptional resident experience.
• Effective verbal and written communication skills.
• Ability to build positive relationships with residents, vendors, and internal teams.
• Strong organizational, problem-solving, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound decision-making skills and professional judgment.
• Ability to exercise discretion and appropriately handle sensitive and confidential information.
• Valid Class 5 Driver's Licence with a satisfactory driver's abstract and criminal record check upon hire.

Why Join Avana

• Competitive salary and annual bonus opportunities.
• Comprehensive health and dental benefits with 80% employer-paid premiums.
• Employer matched pension plan starting after one year of employment.
• Vacation entitlement starting at 20 business days annually.
• Parental leave top-up program for eligible employees.
• Opportunities for professional growth and career development.
• A fast-paced, values-driven environment where your contributions directly impact the resident experience and success of our communities.
• The opportunity to build meaningful relationships with residents while helping create communities people are proud to call home.

Applications close on Monday, November 30, 2026.