First seen by our source: just now
PT Technology Support
@ Town of Oakville
Oakville, Ontario
Overview
Town of Oakville is hiring a part-time intern for PT Technology Support, working Monday to Thursday evenings from 6 to 11pm, up to 24 hours a week. The role provides Service Desk support to staff and Members of Council in person, by phone, email and self-service portal, including endpoint devices and software, and assists with audio/video at Council and public meetings. Applications close October 30, 2026.
Responsibilities:
- Respond to Service Desk contacts in person, by phone, email and portal
- Maintain and support endpoint devices and software
- Document and track tickets in the ITSM tool
- Support Council and public meetings with A/V technology
- Write and update knowledge base articles
Requirements summary:
- Enrolled in or completed a two-year IT college diploma
- Working knowledge of Microsoft M365 and Active Directory
- Strong analytical and problem-solving skills
- Customer service and communication skills
- Ability to lift up to 20kg
- Service Desk experience and A+ certification are assets
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 24 |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · lift 44 lb · computer high |
| Languages | English |
| Licences & certifications | A+ (Hardware Maintenance), Operating Systems Certification |
| Education | College diploma (required) |
| Fields of study | Information Technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Town of Oakville
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Vision: A vibrant and livable community for all
Full company description
A vibrant and impressive community within the Greater Toronto Area, Oakville is a beautiful lakeside town with a strong heritage, preserved and celebrated by residents and visitors alike. We create and preserve Canada's most livable community that enhances the natural, cultural, social and economic environments.
- LinkedIn followers
- 35,257
- People associated on LinkedIn
- 1,372
- Reported office locations
- 1225 Trafalgar Road, Oakville, Ontario L6H0H3, CA
- Other recorded names
- Town of Oakville
- Profile identifies a recruitment agency
- No
A vibrant and impressive community within the Greater Toronto Area, Oakville is a beautiful lakeside town with a strong heritage, preserved and celebrated by residents and visitors alike. We create and preserve Canada's most livable community that enhances the natural, cultural, social and economic environments.
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 1,001-5,000 employees |
| Headquarters | Oakville, Ontario |
| Organization type | Government Agency |
| Open jobs on Jobsy | 41 |
| View page |
Part-Time (Non-Union)
Posting Status
Open to all current Town of Oakville employees and external applicants
Duration
This is a part-time position, working various Monday-Thursday evenings (6-11pm), to a maximum of 24 hours per week.
Closing Date
Applications for this position must be received at by no later than 11:59 pm on October 30, 2026.
This job posting is for an existing vacancy and therefore will be filled accordingly.
Reporting to the Supervisor, IT Support Services, this position is responsible for providing technical support to the Town of Oakville’s staff and Members of Council by responding to incoming Service Desk contacts in person at Town Hall as well as by phone, email, and self-service portal. The position includes the maintenance, support, installation, management and exchange of endpoint devices (computers, printers, mobile devices) and endpoint software. This position would also be responsible to support Town of Oakville staff and Members of Council during Council and public meetings and assist with some Audio/Video tasks during those meetings.
Job Responsibilities
- Respond to incoming Service Desk contacts received through the various channels used by the Town: in-person at Town Hall; by phone; email; and self-service web portal.
- Monitor IT Service Management (ITSM) tool for tickets submitted via the staff self-service portal, action and/or route issues for resolution.
- Assist all corporate users with problems relating to computers and other endpoint assets.
- Provide technical support to clients in the use of software applications, including guidance to solve problems and how to operate the standard suite of office automation products.
- Provide hardware/software configuration and support as it relates to corporate software.
- Assist with technical issues as required with Town Meeting Room technology.
- During Council and Public meetings: support Town of Oakville staff and Members of Council; assist with A/V technology.
- Fully document and track Service Desk requests and issues by creating new tickets, updating, and logging all activities up to and including resolution in the ITSM tool.
- Utilize existing and build new knowledge base articles that contribute to knowledge sharing and solution development.
- Perform other duties as assigned.
- Enrolled in or completed a two-year college diploma in Information Technology.
- Working knowledge Microsoft M365 office productivity.
- Working knowledge of Active Directory.
- Ability to identify issues and capabilities of latest operating systems (i.e. drivers, configurations).
- Strong analytical, diagnostic, problem-solving, and prioritization skills.
- Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
- Demonstrated ability in the areas of customer service and relationship building with an ability to remain calm under pressure.
- The role involves carrying equipment (computing, other) – must be able to lift up to 20kg.
- Prior Service Desk experience would be an asset.
- Operation Systems Certification and the A+ (Hardware Maintenance) Certification would be assets.
The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.
This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing.
We thank all applicants and advise that only those selected for an interview will be contacted.
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