QA/QC Manager

Position Summary

The Quality Assurance Manager is a hands-on operational leader responsible for solving quality problems, strengthening quality policies, and driving consistent execution across the organization. This role requires active ownership of issues, strong decision- making, and a visible presence on the shop floor.

The QA Manager leads the QC Inspectors and QA Leads, training, setting priorities, reinforcing standards, and building a disciplined, high-performing quality team. This position is accountable for effective problem solving, root cause analysis, and corrective action, as well as for strengthening procedures, controls, and audit readiness.

The QA Manager owns quality reporting and communication, ensuring risks, non-conformances, and corrective actions are clearly documented and communicated to management, customers, and auditors. This is a fast-paced, hands-on leadership role requiring daily engagement with machining, fabrication, welding, and inspection activities, aligned with ISO 9001 and CSA N299 requirements.

Duties & Responsibilities

Quality Management & Compliance

 Own, maintain, and continuously improve the Quality Management System in accordance with ISO 9001 and CSA N299
 Ensure compliance with customer, regulatory, and process requirements
 Lead and support internal, external, customer, and regulatory audits
 Develop and strengthen quality policies, procedures, work instructions, and controls to improve consistency and audit readiness
 Work closely with executive leadership to prioritize customers, work orders, and strategic initiatives

Shop Floor & Inspection Leadership
 Provide visible, hands-on quality leadership on the shop floor
 Oversee and participate in inspection and acceptance of machined, fabricated and welded components
 Oversee and support machining and welding-related quality activities including but not limited to in-process inspection, adherence to and development of WPS
 Guide production and quality teams in resolving quality issues in real time Nonconformance & Corrective Action
 Lead the creation, investigation, and resolution of internal and external nonconformances
 Drive effective root cause analysis and corrective/preventive actions (CAPA)
 Manage customer communication related to quality issues, deviations, and concessions
 Manage suppliers and third parties by conducting supplier audits, investigating issues, issuance of Supplier Corrective Action Reports (SCARs)
 Verify effectiveness of corrective actions and prevent reoccurrence

Team Leadership & Development

 Lead, mentor, and develop QA/QC Leads, QA/QC Inspectors and other company staff
 Assign priorities, manage workloads, and reinforce accountability across the company
 Provide coaching, training, performance management and succession development

Reporting, Documentation & Calibration
 Own quality reporting, ensuring clear communication of risks, trends, and performance metrics to management
 Oversee performance measurement and KPIs, benchmark and develop improvement plans
 Oversee and support preparation and control of quality documentation including, but not limited to:
o Inspection & Test Plans (ITPs), FAIs, PPAPs, FMEAs, etc.
o Dimensional inspection reports and in-process dimensional inspection reports
o Complete customer and job QA packages
 Ensure job travellers, inspection records, and process documentation are completed and followed
 Maintain and control the calibration system for all inspection and measuring equipment, ensuring compliance, traceability, and audit readiness

Safety, Continuous Improvement & Cross-Functional Collaboration
 Ensure compliance with the Ontario Occupational Health and Safety Act (OHSA) and internal safety policies
 Promote a safe working environment through hazard identification, risk mitigation, and employee training
 Participate in safety audits, incident investigations, and corrective action implementation
 Promote shop cleanliness, organization, and efficient workplace practices
 Participate in recruitment, onboarding, training, performance reviews, and disciplinary processes
 Collaborate with Purchasing to issue purchase orders for quality related items

Skills, Qualifications & Experience
 5–7+ years of progressive experience in a QA or QC role within a machine shop or heavy manufacturing environment (machine shop experience is required)
 Prior supervisory experience, including oversight of inspectors or quality personnel, with the ability to set priorities, assign work, and hold team members accountable
 Strong working knowledge of ISO 9001 quality systems; experience supporting CSA N299 or other nuclear quality programs is a strong asset
 Demonstrated experience working in regulated industries such as nuclear, defense, oil & gas, or power generation
 Proven ability to lead root cause analysis, corrective and preventive actions (CAPA), and nonconformance management
 Ability to read, interpret, and apply engineering drawings, specifications, codes, and customer requirements
 Hands-on, shop-floor-focused leadership style with the ability to make decisions and solve problems in real time
 Proficiency with ERP systems and calibration management software
 Experience maintaining inspection and measuring equipment calibration systems
 Strong understanding of inspection methods and dimensional verification
 Experience with CMM, FARO arms, or equivalent measurement systems is an asset
 Welding quality experience (WPS/WPQ, weld inspection, or fabrication quality) an asset
 Willingness and flexibility to work extended hours and weekends as required to support production schedules, audits, and customer commitments
 Strong written and verbal communication skills with the ability to interface effectively with management, customers, auditors, and shop personnel.

Salary Range: Up to $120k

***Only qualified candidates who meet all of the requirements will be contacted for interview. Thank you and good luck with your search.