Quality Assurance Compliance Associate (Contract)

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We’re hiring a Quality Assurance Compliance Associate tofacilitate the transition of day-to-day execution, including the management of NCRs, CAPAs, LIRs, routine eQMS administration, and MOC impact assessments, to a dedicated resource.

This is an on-site Contract role based out of our 123 Eastside Drive Manufacturing Facility in Etobicoke.

PAY RANGE

The anticipated base salary for this position is $58,000 to $63,000.

Exact salary depends on several factors such as experience, skills, education, and budget. The salary range may vary based on geographic location.

WHAT YOU'D BE DOING IN THIS ROLE

• Serve as the primary Quality Compliance Point of Contact for the management of Changes, Non-Conformances (NCRs), Action Items, CAPAs, and Laboratory Investigation Reports (LIRs).
• Review and formally approve NCRs, CAPAs, Action Items, and LIRs to ensure robust root cause analysis and effective corrective measures.
• Act as the Lead Investigator for Quality Services Non-Conformance investigations, guiding them from discovery through to closure.
• Review and approve essential operational documentation, including Standard Operating Procedures (SOPs), Work Instructions (WIs), Reference Documents (REFs), Document Change Forms (DCFs), Specifications, Protocols, and Reports.
• Process Management of Changes (MOC), conducting thorough impact assessments to evaluate how proposed changes will affect existing systems, processes, and procedures.
• Support the creation and maintenance of quality system records, ensuring accurate document filing, and maintain the archival of GMP documents.
• Track SOP and quality document expiration dates, sending periodic review reminders to document owners to ensure procedures do not expire.
• Maintain and administer DECIEM’s electronic Quality Management System (eQMS), executing daily system tasks and ensuring accurate record-keeping.
• Support eQMS system changes and required Validation activities.
• Maintain database and inventory of Logbook issuance and archival,
  
  

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Education: Bachelor’s degree in a scientific discipline (Chemistry, Biology, Pharmacy, etc.) or related field.
• Experience: 1–3 years of experience in Quality Assurance or Quality Compliance within the cosmetics, pharmaceutical, or consumer goods industry.
• Technical Skills: Hands-on experience maintaining and navigating an electronic Quality Management System (eQMS), MS Suite, SAP System
• Subject Matter Expertise: Solid foundational knowledge of root cause investigations, technical documentation routing, facility compliance monitoring, and change control processes.
• Soft Skills: Excellent cross-functional communication and organizational skills, with the ability to confidently lead stakeholder meetings and hold teams accountable to deadlines.
  
  

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Monthly catered lunches and chances to connect with your teammates.
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.
  
  

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

• ✨ Defy Convention.
• ✨ Make it real.
• ✨ Play in the grey.
• ✨ Build Bridges.
• ✨ Be the rabbit.
  
  

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP