Quality Assurance Manager

Title - Quality Assurance Manager

Reports To – Director of Engineering

Summary

The Quality Assurance (QA) Manager ensures that quality standards and procedures are met and aligned with legislation and customer specifications. This individual is responsible for managing the organization’s quality assurance policies, controlling new product development processes, and developing consistent Titan standards in collaboration with R&D and Engineering. The QA Manager will establish performance standards, procedures, and audit controls to meet business requirements, and will identify and implement process improvements through process mapping, value stream mapping, and other continuous improvement methods. This role supports all Titan locations, both domestically and internationally, to improve the efficiency, effectiveness, and quality of company operations.

Job Duties

• Provide leadership developing and directing QA and quality improvement initiatives for all Titan Trailers products and services.
• Develop and monitor QA systems, advise the Leadership Team on system performance, and publish statistics regarding performance against established goals.
• Perform internal QA audits that are compliant with Titan Trailers policies, practices, and procedures.
• Collaborate with Production Engineering, Quality Control, Customer Service and Sales to ensure full customer satisfaction with the company's products and services.
• Establish and maintain a QA program for monitoring supplier quality, including audits, controls, and other qualifiers.
• Conduct risk analyses, verification, validation activities, and formal design reviews, as applicable.
• Support new product development and continuous improvement by integrating quality control tools (e.g. Lean, Six Sigma, etc.) into processes.

Lead process mapping and value stream mapping activities to identify waste, improve workflow, standardize processes, and support measurable operational improvements.

Collaborate with R&D and Engineering to develop, document, implement, and maintain Titan standards for product quality, design controls, manufacturing processes, and continuous improvement.

Provide quality assurance leadership and support to all Titan locations, domestically and internationally, promoting consistent standards, practices, metrics, and audit readiness across the organization.

• Promote and advocate quality achievement and performance improvement across the organization.
• Act as liaison with customer auditors and assume responsibility for ensuring corrective actions with customer specifications.
• Ensure ongoing compliance with local, national, and international standards and legislation.
• Persuade staff to adopt and incorporate quality methods into their work.
• Create and maintain QA control documentation.
• Identify relevant QA training needs and opportunities.
• Maintain a constant awareness of company financial goals, including budgetary control issues.

Requirements

• College or University Degree in Quality Management or Quality Assurance
• Minimum 5 years of direct work experience with QA systems, regulations, guidelines, and associated standards.
• Constructive leader of a dedicated team with high-performance results
• Quality experience in a Custom Manufacturing environment an asset
• Direct knowledge of Manufacturing QA methodologies.
• Must possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments.
• Practical experience with risk management, product testing, capability studies, and control plans.
• Training and knowledge of Six Sigma techniques and Lean Manufacturing are desirable.
• Highly motivated and self-directed capable of multi-tasking, and able to work with minimal supervision.
• Extremely detail-oriented and analytical thinker.
• Able to interface directly with cross-functional teams.
• Ability to create and review technical documentation, including project plans, test procedures, and design documents.
• Able to develop, review, and maintain metrics and quality audits.
• Strong problem identification and problem resolution skills.
• High level of proficiency with Microsoft Office productivity suite.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Able to build and maintain lasting relationships with other departments and key business partners.
• Strong work ethic and positive team attitude.

Working Conditions

• Domestic and international travel may be required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.