Quality Compliance Technician

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Position Summary:

ofi values in-person collaboration with colleagues – this is a fully onsite position where employees are expected to work their specific work schedule onsite.

Reporting to the ‘Quality Systems Manager, the Quality Compliance Technician supports food safety, quality, and compliance programs within our food manufacturing environment. Skilled in BRCGS, HACCP, GMP, documentation control, internal auditing, customer complaint management, and quality training. Ability to coordinate quality system activities, analyze quality metrics, support audits, and drive continuous improvement while maintaining a strong focus on food safety, regulatory compliance, and quality culture. Strong organizational, communication, and cross-functional collaboration skills required. This position is based in Toronto, Canada.

What You’ll Do - Position Responsibilities:

• Responsible for maintaining Documentation Control System.
• Responsible for the Customer and Consumer Complaint process including responses, investigations including work with other departments, metrics and reporting. This also involves contact with customers and consumers.
• Co-ordinating and training for the Internal Audit process including reporting non-conformances and tracking their resolution.
• Facilitating Quality training with staff.
• Participate & assist in audits. Includes reporting findings and follow-up on Corrective Actions.
• Assist in maintaining BRCGS systems including FSQM, Specifications, Audits, Risk Assessments etc.
• Manage the Quality Culture Plan tracking and organize training and activities such as Food Safety Day.
• Must be able to travel between local sites.
• Support equity, diversity, and inclusivity programs.
• Understand, apply and actively participate in maintaining product quality and food safety program practices including BRCGS, HACCP, QA / QC, GMP, Quality Systems, Sanitation and good hygiene practices.
• Understand, apply and actively participate in maintaining the Health and Safety program.
• Other duties as assigned.

Experience You’ll Bring – Ideal Role Requirements:

• Food Science Diploma/degree or equivalent.
• Minimum 3 to 5 years work experience in Food Industry Quality Systems.
• Verbal and written interpersonal skills essential.
• Time management, good organizational skills – ability to work independently or in a team.
• Good presentation skills.
• Skilled in all Microsoft applications.
• Strict adherence to GMP, Food Safety and Personal hygiene policies.
• Multi-tasking & Memory Recall.
• Must understand and interpret instructions, directives and processes on a daily basis.
• Must be able to analyze data used in all trending reports.
• Maintain a high level of attention to detail and accuracy, looking for potential food safety and quality issues.
• Office/Manufacturing environment (heat, noise).
• PPE required in appropriate production/warehousing locations.
• Ability to drive between local sites.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization. This posting is to fill an existing vacancy.

ofi provides employees with a comprehensive and competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits!

The pay for this role ranges from $50,000 - $60,000 annually and is based on position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and/or other determining factors.

Performance-based Bonuses: Discretionary bonus rewarding company performance as well as your contributions and impact, for eligible roles.

Comprehensive Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future.

A Culture of Well-being: Paid Volunteer time off, access toevents, resources, and learning opportunities that inspire physical, social, emotional, and financial well-being for you and your family.

Additional Perks That Make a Difference:

• Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure.
• Paid Sick Leave – Rest, recover, and return strong – with paid sick leave on ofi.
• Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments.
• Career Growth and Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected]

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.