Quality Control Analyst - EN/KR Bilingual

Quality Control Analyst

Position Type: Full-Time, Permanent

Department: Customer Care & Service – Strategy – Quality Control

Work Location: North York Office - 20 Norelco Drive, North York, ON M9L 2X6

Work Arrangement: Hybrid: 4 Days per Week On-Site

Work Hours: Monday-Friday, 8AM-5PM

At LG, we create Innovation for a Better Life.

We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life Good.

As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.

Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.

At LG, Life’s Good.

POSITION SUMMARY:

The Quality Control Analyst applies a professional level of analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products. The Quality Control Analyst also employs project management and people management skills to coordinate projects such as reworking units in the warehouse by collaborating with multiple vendors, departments, factories, and other stakeholders.

PRINCIPAL RESPONSIBILITIES:

Communication and Coordination:

• Serve as a liaison between the factory and customer service to streamline communication regarding quality issues, collaborating closely with manufacturing engineers to develop solutions
• Coordinate with internal teams and vendors to facilitate rework processes for units as directed by HQ, keeping stakeholders informed of progress
• Report any quality issues in the field for review, conducting investigations and communicating findings to HQ for resolution (acts as the main point of contact responsible for communication between the factory and field teams)
• Act as the intermediary between HQ and the Canadian subsidiary for the implementation of new service processes, ensuring effective communication and implementation
• Ensure timely reporting of operational issues to HQ through the field issue control system

Service Logistics and Procurement Oversight:

• Collaborate with vendors to conduct incoming quality inspections on new models, ensuring alignment with Canadian customer expectations. Address any issues with service logistics and procurement to prevent customer dissatisfaction
• Conduct audits of dealers' warehouse operations during visits, verifying claims of unit scrapping and managing disposal processes
• Regularly review service bulletins to maintain accurate information on repair parts availability and service manuals, optimizing service delivery

Quality Assurance and Improvement:

• Address customer complaints regarding product issues, implementing improvements or resolutions as necessary
• Investigate product liability issues, conducting root cause analysis in collaboration with R&D and discussing findings with legal and customer care teams
• Analyze service claims to identify and address quality issues, sharing results with R&D to enhance product quality
• Gather and analyze product quality data from various sources to identify and address quality issues or anomalies
• Research competitor products to identify similar quality issues in the market, aiding in product improvement strategies
• Conduct testing and inspections of various components to ensure compliance with specifications
• Document quality issues for management review and prepare reports for various meetings and workgroups
• Develop and implement quality plans, programs, and procedures using statistical analysis and quality control tools
• Propose and implement process improvements to enhance internal controls, reduce costs, and increase customer satisfaction
• Validate quality-related claims and manage invoices incurred during quality issue resolution
• Coordinate translations between English and Korean as needed by management
• Fulfill additional responsibilities as assigned by management
• Additional duties as required

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bilingual - English/Korean language skills are required
• Essential knowledge of Microsoft software (Excel, PowerPoint, and Word)
• At least a diploma with over 2 years of experience or a bachelor’s degree
• Must be able to work and interact with all levels of personnel
• Detail-oriented and capable of multitasking, excelling under pressure in a fast-paced environment
• Team-oriented individual who can support teammates' work when assistance is needed.
• Bachelor’s degree in an engineering field
• 1 or more years of experience in office work regarding Quality control
• Familiar with automation tools or programming language such Python, Perl
• Strong analytical, organizational, and multitasking skills with a general understanding of home appliance functionality
• Ability to communicate technical and non-technical information clearly
• Certification in Six Sigma Green Belt or Black Belt, PMP preferred

Note: This posting is for an existing vacancy. The expected base salary range for this position is $60,000-65,000. Actual total compensation may include variable incentive pay. The determination of an applicant's base salary is based on the applicant's skills, competencies, location, and unique qualifications.

Artificial intelligence will be used in sourcing, reviewing and communicating with candidates for this position.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.