Quality Improvement Specialist

Who We Are

With great respect, we acknowledge that the College of Pharmacists of BC (CPBC) is located on the unceded territories of the hən̓q̓əmin̓əm̓ speaking peoples – xʷməθkʷəy̓əm (Musqueam Nation), sel̓íl̓witulh (Tsleil-Waututh Nation), and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples - Sḵwx̱wú7mesh Úxwumixw (Squamish Nation) whose historical relationships with the land continue to this day. As a health regulator, our responsibility is to protect the health and safety of individuals accessing pharmacy care by licensing and regulating pharmacists, pharmacy technicians and the pharmacies where they practice in order to ensure they deliver qualified, safe, and ethical care.

Having embarked on a collective journey with health regulators in BC towards creating safer spaces for Indigenous partnerships, CPBC is focused on developing and enabling alternative dispute resolution mechanisms to uphold the legal plurality that exists between Westernized systems and traditional Indigenous methodologies.

CPBC is committed to addressing Indigenous-specific racism and other forms of discrimination both in healthcare and within regulatory structures. We believe in integrity, transparency, and relational partnerships. As part of this team, you can expect to be treated with dignity and respect. CPBC staff contribute to a positive work-life balance and personal health and wellness through their commitment to voluntary interest committees aimed at promoting cultural safety, equity, and social and environmental initiatives.

Our Values

Accountability

• We value the importance of our work and take responsibility for our decisions, words and actions.

Integrity

• We act ethically, honestly and in good faith.

Indigenous Cultural Safety and Humility

• We help to ensure that Indigenous Peoples have access to a culturally safe healthcare system, free from Indigenous-specific racism.

Respect

• We value the feelings, culture and preferences of others and recognize that they are as important as our own.

Our Diversity, Equity and Inclusion Commitment

CPBC is committed to helping our health system become culturally safe and free from Indigenous-specific racism. As recognized in our updated Strategic Plan and the In Plain Sight report, and acknowledged as a gap in our staff complement at CPBC, we are very interested in recruiting Indigenous individuals and encourage them to apply.

We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. CPBC seeks to attract, retain, and develop a qualified, capable, and diverse workforce that that is reflective of all our communities. We are committed to employment equity by ensuring all human resource practices comply with the provisions of the Human Rights Code, address unintentional bias and are impartial, fair and honest. CPBC also fosters a welcoming, inclusive, and respectful environment where ongoing diversity, equity and inclusion learning and training are offered; cultural and social awareness are provided; and religious observances are acknowledged.

About the Role

Based in British Columbia’s Lower Mainland, CPBC is seeking an experienced and motivated professional for the permanent, full-time position of Quality Improvement Specialist.

The successful candidate will be a licensed pharmacist in good standing with at least three years of relevant professional experience, ideally complemented by experience conducting practice reviews, peer assessments, or competency evaluations within a pharmacy or health professions context. Experience in the design, development, and oversight of quality assurance programming within a regulatory or similar government-related organization would also be an asset.

Reporting to the Director of Quality Assurance, the Quality Improvement Specialist supports the design, development, implementation, and ongoing administration of CPBC’s mandatory Quality Assurance (QA) Program. Drawing on pharmacy practice knowledge and quality assurance expertise, the role contributes to the development and maintenance of QA processes, tools, and frameworks while carrying out the operational activities of the Quality Improvement Department to ensure program standards and requirements are consistently met. The Quality Improvement Specialist applies professional judgment and subject matter expertise to a variety of assigned responsibilities, helping advance continuous improvement and ensuring departmental activities align with CPBC’s policies, organizational commitments, and values. The role may also lead or support departmental initiatives and projects as assigned.

Key Responsibilities

• Contributes to ongoing development, implementation, and evaluation of QA Program policies, assessment frameworks, and processes under the Health Professions and Occupations Act (HPOA).
• In collaboration with Indigenous guidance, ensures program tools and processes embed Indigenous cultural safety, cultural humility, and anti-racism principles consistent with UNDRIP.
• Identifies opportunities for improvement related to the Quality Improvement Department.
• Liaises with external vendors and internal key staff to ensure quality outcomes and deliverables.
• Reviews, edits, and contributes to departmental materials as needed.
• Supports verification of licensee QA activity records and identifies trends in assessment outcomes that signal competency or patient safety risks, individually or across groups.
• Provides support to licensees on QA Program processes, expectations, and outcomes; responds to inquiries with accuracy and professionalism.
• Prepares briefings, program performance analyses, and data-informed recommendations for program improvement.
• Supports and facilitates advisory committees and/or working groups that are established for the development and implementation of QA processes as appropriate.
• Contributes to QA assessor training and development and plan and conduct QA assessments as needed using defined methods.
• Develops and delivers webinars, guidance materials, and online resources supporting licensee engagement with QA Program requirements.
• Leads and coordinates other activities of the department as required and as directed by the Director of Quality Assurance.

Qualifications, Skills and Knowledge

• Licensed pharmacist in good standing with at least 3 years of relevant work experience
• Indigenous Cultural Safety training or equivalent self-directed learning
• Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training an asset
• Experience conducting practice reviews, peer assessments, or competency evaluations in a pharmacy or health professions context an asset
• Experience in designing, developing and overseeing quality assurance programming for regulatory or similar government-related entities an asset
• Experience developing educational materials and curriculum an asset
• Knowledge of health legislation, code of ethics, and standards of practice
• Understanding of various elements of the health care system and pharmacy practice
• Strong problem-solving/analytical skills, including demonstrated proficiency in recommending solutions
• Effective written and verbal communication skills
• Proficient in Microsoft Office (Intermediate level of Outlook, Word, Excel, PowerPoint)
• Intermediate computer skills
• Demonstrated knowledge of how to apply appropriate techniques to facilitate effective change management an asset
• Digital acumen with an understanding of adopting or using appropriate technologies
• Strong detail orientation and drive for accuracy
• Ability to build and maintain effective working relationships with all partners
• Ability to exercise good judgement in protecting confidential information
• Ability to use a commonsense approach and demonstrate sound judgement
• Ability to organize work duties and set priorities
• Ability to deliver results under pressure
• Commitment to continual learning and a drive for intellectual curiosity to innovate and improve

Salary and Benefits

The salary range for this position is $105,860 to 111,742 annually based on a 35-hour work week. The starting salary will be determined based on factors such as the successful candidate’s job-related knowledge, skills, experience; salaries of other employees in the same salary range; market conditions and other relevant factors.

CPBC provides a competitive compensation; an attractive paid time off package that gives annual vacation, personal days, and additional days off during the year-end office closure; and extended benefits that include healthcare a defined benefit plan with the Municipal Pension Plan. We have a flexible work environment that includes a hybrid work model with an assigned schedule. We offer opportunities for personal and professional growth; provide flexibility; strive for work-life balance; and provide an excellent and dynamic work environment where innovation, teamwork and creativity are highly valued.

How to Apply

CPBC offers accommodation for applicants with disabilities to take part in the selection process. Please let us know if an accommodation is required when you are contacted about an interview and/or assessment. All information in relation to accommodation is kept confidential.

Please submit your application (cover letter and resume) by end of day Friday, November 27, 2026 and email any questions to [email protected]. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. References, education and professional credential verifications, and a criminal record check may be required for all final candidates.