Receptionist, Hospitality Representative

Overview Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, has an immediate opening for a Receptionist/Boardroom Booking Assistant to join the Boardroom Services team in the Toronto office. The required hours of work for this position are 11:30 a.m. to 7:30 p.m. Eastern Time (EST).Reporting to the Manager, Hospitality & Boardroom Services, this position will be responsible for assisting visitors of the Firm by greeting, welcoming, and directing them to the appropriate boardrooms, notifying Firm personnel of visitors’ arrival, and maintaining security and the telecommunications system. The Receptionist, Hospitality Representative will also operate telephone switchboards and consoles to connect, hold and transfer telephone calls, and provide information to clients or refer them to appropriate contacts within the Firm. Responsibilities Receptionist Major Duties and Responsibilities:Welcoming visitors by greeting them, notifying lawyers and/or assistants of client arrivals, answering or referring inquiries, providing boardroom location instructions, and passing on client requests to the technical assistants, etc.Maintaining security by administering passcard procedures (i.e. issuing temporary passcards; retrieving forgotten, lost or damaged cards, etc.); recording visitors in the visitors log software and following Blakes security proceduresAssisting with clerical/administrative duties where required by clients (i.e. photocopying, scanning, etc.)Answering internal and external phone calls, directing calls to the appropriate people and answering any inquiries or redirecting questions to the appropriate individualsCommunicating issues relating to the Boardroom Services operations to the appropriate peopleProviding support to the Boardroom Services team by assisting with bookings, emails and/or phone calls and switchboard where needed and detailed belowSwitchboard Operator Major Duties and Responsibilities:Maintaining external and internal communications and inquiries by answering internal and external phone calls, directing calls to the appropriate people, and answering any inquiries or redirecting questions to the appropriate individualsAccurately and efficiently handle all cold calls received by taking down information and passing it on to the appropriate department Qualifications High school education is preferredMinimum of one year of experience in a receptionist and/or switchboard operator function is preferredLegal or professional services experience is considered an asset Skills & Abilities Strong attention to detailProven verbal communication skillsProfessional demeanour and strong customer-service skillsAbility to complete often competing tasks to ensure clients expectations are met and exceeded Compensation The anticipated annual salary for the Receptionist, Hospitality Representative is $55,000 - $65,000. Salary levels will be determined commensurate with internal and market equity and experience. Other Relevant Application Information Blakes welcomes applications from all qualified applicants. The Firm is committed to maintaining an inclusive work environment composed of people with diverse perspectives, backgrounds, identities and cultures. The Firm provides accommodation for applicants with disabilities and in respect of other protected grounds during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.While our experienced team will select and interview successful candidates, Blakes may use Artificial Intelligence (AI) to assist with shortlisting, screening and evaluating applications. About Blakes At Blakes, we care about our people. We are committed to providing exceptional experiences for our clients and employees. As a winner of Canada’s Top 100 Employers, Canada’s Best Diversity Employers and Greater Toronto’s Top Employers awards, we understand the importance of fostering an inclusive workplace environment that brings out the best in each person. Our success as a firm starts with hiring top talent, retaining our people and helping them thrive.