Posted 23 days ago
Refining Sales Coordinator
@ Umicore
Markham, Ontario
Overview
Umicore is hiring a Refining Sales Coordinator to add headcount to its Customer Service Department in its Jewelry & Industrial Metals business. The role coordinates refining lot settlements, customer communication, pricing in SAP, customs documentation and sales outreach. The posting states a salary of $59,300 to $67,000.
Responsibilities:
- Coordinate refining lot settlements and resolve discrepancies with customers
- Communicate pricing and refining options to current and prospective customers
- Prepare customs documentation and coordinate domestic and cross-border shipments
- Conduct sales outreach and manage key refining accounts
Requirements summary:
- College diploma or equivalent in business, marketing or similar field
- Previous sales, marketing or customer service experience
- Excellent English verbal and written communication
- Advanced computer skills in SAP, MS Office and Outlook
- Precious metals or jewellery industry experience an asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Sales |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
| Fields of study | Business Administration, Marketing |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Umicore
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Materials for a better life
Full company description
We innovate from within and drive the science of change. You cannot see us, yet we are part of your everyday lives. We reduce harmful vehicle emissions, give new life to used metals, power the cars of the future... We believe in the power of materials technology to create sustainable value for people and planet., tackling the global trends of today and tomorrow. Our products and services accelerate the transformation to carbon free mobility, deliver the next-generation of advanced materials and drive the world towards a circular economy. We are the circular materials technology company fulfilling our mission to create materials for a better life. In an environment like this, imagine what you could do?
- LinkedIn followers
- 135,267
- People associated on LinkedIn
- 4,931
- Reported office locations
- Broekstraat 31, Brussels, 1000, BE
- Watertorenstraat 33, Olen, Flemish Region 2250, BE
- Adolf Greinerstraat, Antwerp, Flemish Region 2660, BE
- Business categories
- Chemical
- Construction
- Recycling
- Advanced Materials
- Precious Metals
- Automotive
- Industrial
- Energy
- Electrical Distribution
- Manufacturing
- Other recorded names
- Umicore
- Specialties
- Catalysis
- Energy & Surface Technologies
- and Recycling
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,051,343,662
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We innovate from within and drive the science of change. You cannot see us, yet we are part of your everyday lives. We reduce harmful vehicle emissions, give new life to used metals, power the cars of the future... We believe in the power of materials technology to create sustainable value for people and planet., tackling the global trends of today and tomorrow. Our products and services accelerate the…
| Field | Value |
|---|---|
| Industry | Chemical Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Brussels |
| Organization type | Public Company |
| Year founded | 1805 |
| Specialties | CatalysisEnergy & Surface Technologiesand Recycling |
| Open jobs on Jobsy | 9 |
| View page |
About Umicore
Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.
About Jewelry & Industrial Metals
A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.
Your Key Accountabilities
- Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation.
- Communicate technical details of incoming refining lots to current and prospective customers, including explanations of pricing structures, refining methods (metallics vs. sweeps), and counter purchase versus refining options.
- Train Refining Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. Provide guidance to Security on processing incoming lots.
- Review and validate new quotes for accuracy; input and maintain pricing structures within SAP. Utilize Business Objects to generate targeted mailing lists, design and execute refining promotions, and analyze campaign results.
- Prepare and authorize customs documentation; coordinate domestic and international shipments, including cross-border transactions with the United States.
- Communicate refining results to customers, review settlement options, provide market-based quotations, and explain pricing components, deductions, and market fluctuations.
- Address and resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting when required.
- Conduct proactive sales outreach to secure refining lots, respond to quote requests, and educate customers on refining processes both administratively and technically.
- Audit incoming refining lot documentation for completeness and accuracy following processing by Security and Refining Clerks.
- Process settlements including Ready Stock, Custom Orders, or return metal orders; manage credit card transactions and settlement deductions for outstanding balances or metal obligations.
- Provide dedicated account management for key refining customers to ensure operational efficiency, accuracy, and high service standards.
- Perform additional duties as assigned.
Who we are looking for
- College diploma or equivalent in business administration, marketing or similar field combined with previous experience in sales, marketing or customer service
- Excellent verbal and written communication skills in English
- Advanced computer skills (Outlook, MS Office, SAP, website design)
- Attention to detail
- Experience in jewellery/precious metals industry is considered a strong asset
- Problem Solving Skills
- Organizational skills & Analytical skills with the ability to multitask in a fast paced environment.
- This is adding an additional headcount to our Customer Service Department
- Salary for this position is $59,300 - $ 67,000.
What we offer
We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?
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