REGISTERED MASSAGE THERAPIST

Inn on the Twenty is currently seeking a Registered Massage Therapist to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Registered Massage Therapist

Property: Inn on the Twenty

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. ***

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: To provide each Guest with exceptional and high-quality service. This is done with the utmost professionalism and friendliness and in an efficient manner consistent with the operation of a first-class spa treatment facility.

Duties and Responsibilities:

Primary Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Providing massage therapy services consistent with the guidelines of the College of Massage Therapists of Ontario (CMTO)
• Maintaining impeccable standards of sanitation at all times, as per Public Health guidelines
• Providing an immaculate environment for each Guest while experiencing their treatment
• Ensuring each Guest experiences absolute comfort and relaxation
• Providing a beautiful experience for each Guest’s five senses
• Fulfilling and exceeding the expectations of each Guest
• Responding to Guest concerns and inquiries as required
• Taking ownership of issues and following up accordingly
• Using the utmost care to discover each Guest’s needs
• Working closely with the Spa Concierge to ensure the Guest’s needs are met
• Working as a team with the both spas to ensure a seamless, professional experience
• Providing assistance to fellow team members when required
• Presenting a gracious, warm and professional atmosphere
• Offering a highly aesthetic personal image as an example of your personal image skills
• Presenting a professional image by adhering to grooming standards
• Continuously improving body therapy, facial therapy and guest service skills
• Developing regular local clientele
• Communicating the need for supplies or assistance
• Organizing and having study materials and manual at all times
• Promoting retail sales products and meeting sales quotas by educating guests in a professional manner
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product and service needs
• All other duties as assigned

Professional Requirements:

• College Diploma from a (minimum) 2-year massage therapy program
• Registration and good standing with the College of Massage Therapists of Ontario (CMTO)
• First Aid Training is an asset
• CPR Training is an asset
• Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

• Must have excellent communication skills both written and oral
• Must have a pleasant personality and professional demeanor
• Honest and trustworthy
• Must be self-motivated and have good time management skills
• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Questions, quoting the job title and location, may be directed to [email protected]

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.