Posted 62 months ago
Rep, Technical Support
@ AVI-SPL Brand
Markham, Ontario
Overview
AVI-SPL Brand is hiring a full-time Technical Support Representative for its Global Helpdesk. The role handles inbound calls and emails about ProAV and video conferencing solutions, triages issues and dispatches field technicians.
Responsibilities:
- Handle inbound phone calls and emails about ProAV and video conferencing
- Triage, root cause analysis and dispatch field technicians
- Order parts and issue RMAs
- Troubleshoot and document remediation for clients
- Follow up with escalation groups
Requirements summary:
- High school diploma or equivalent required
- Electronics or related education preferred
- 1-2 years AV or teleconferencing experience preferred
- Knowledge of video teleconferencing endpoints and infrastructure
- Knowledge of AV control systems desired
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2021-10-06
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Fields of study | Electronics |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AVI-SPL Brand
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Transforming how people and technology connect to shape a more human work experience.
Full company description
At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions. Join us on this transformative journey to empower people to work smarter and live better, making work more efficient – and also more meaningful.
- LinkedIn followers
- 126,095
- People associated on LinkedIn
- 4,190
- Reported office locations
- 6301 Benjamin Road, Suite 101, Tampa, FL 33634, US
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- 337 Northlake Blvd, Suite 1004, Altamonte Springs, Florida 32701, US
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- 2501 SW 160th Ave, Suite 500, Miramar, Florida 33027, US
- 1201 Wiley Rd, Schaumburg, Illinois 60173, US
- 2266 Palmer Dr, Schaumburg, Illinois 60173, US
- 8320 Hedge Ln Terrace, Shawnee, Kansas 66227, US
- 9160 Rumsey Rd, Suite B-12, Columbia, Maryland 21045, US
- 490 Boston Post Rd, Sudbury, Massachusetts 01776, US
- 101 Billerica Ave, Building 6, North Billerica, Massachusetts 01862, US
- 47199 Cartier Dr, Wixom, Michigan 48393, US
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- 2730 Arthur St, Roseville, Minnesota 55113, US
- 10351 Portal St, Omaha, Nebraska 68136, US
- 6701 Edith Blvd NE, Unit A, Albuquerque, New Mexico 87113, US
- 205a Chubb Ave, Lyndhurst, New Jersey 07071, US
- 13900 S Lakes Dr, Suite N, Charlotte, North Carolina 28273, US
- 4018 Patriot Dr, Suite 150, Durham, North Carolina 27703, US
- 3980 Premier Dr, Suite 110, High Point, North Carolina 27265, US
- 335 Ken Mar Industrial Pkwy, Broadview Heights, Ohio 44147, US
- 1000 Cornell Pkwy, Suite 200, Oklahoma City, Oklahoma 73108, US
- 1000 Cornell Pkwy, Suite 200, Oklahoma City, Oklahoma 73108, US
- 1000 Cornell Pkwy, Suite 200, Oklahoma City, Oklahoma 73108, US
- 207 Commerce Park Dr, Cranberry Township, Pennsylvania 16066, US
- 2550 Eisenhower Ave, Suite A200, Audubon, Pennsylvania 19403, US
- 2550 Eisenhower Ave, Suite A200, Audubon, Pennsylvania 19403, US
- 6949 Appling Farms Pkwy, Suite 101, Memphis, Tennessee 38133, US
- 331 Premier Ct, Suite 100, Franklin, Tennessee 37067, US
- 331 Premier Ct, Suite 100, Franklin, Tennessee 37067, US
- 4333 W Sam Houston Pkwy N, Suite 150, Houston, Texas 77043, US
- 11525 Stonehollow Dr, Building B, Suite 250, Austin, Texas 78758, US
- 2701 E State Highway 121, Suite 800, Lewisville, Texas 75056, US
- 4120 S 500 W, Suite A, Salt Lake City, Utah 84123, US
- 12820 W Creek Pkwy, Richmond, Virginia 23238, US
- 2696 Reliance Dr, Suite 300, Virginia Beach, Virginia 23452, US
- 20099 Ashbrook Pl. Ashburn, VA 20147, Ashburn, VIrginia 20147, US
- 20099 Ashbrook Pl, Ashburn, Virginia 20147, US
- 21312 30th Dr SE, Suite 102, Bothell, Washington 98021, US
- 11734 W Park Pl, Milwaukee, Wisconsin 53224, US
- Armstrong Mall, Unit 12, Farnborough, England GU14 0, GB
- FNC Compound, DIP 2, Bldg 8, Unit 1 - Makani No. 18839 62382, Dubai Investment Park, 21000, AE
- 10 Ubi Crescent #02-25, Singapore, 408564, SG
- Av. José Vasconcelos 131, Sin Nombre de Col 7, San Pedro Garza García, N.L., 66220, MX
- Unit 30 Tallaght Business Centre Whitestown Road, Tallaght Dublin, D24 EAA9, IE
- Cabin No. 7089 and 7094 Spaces 7th Floor Fairway Business Park Survey No. 10/1, 11/2 and 12/2B Challaghatta Village Domlur, Bengaluru, Bengaluru, 560001, IN
- 07-107and 105 Building No. 4, North Wing, Nesco IT Park, Western Express Highway, Goregaon East, Mumbai, Mumbai Suburban, Maharashtra, Mumbai, 400063, IN
- 4th Floor Rectangle 1 Commercial Complex D4 Saket, New Delhi, 110017, IN
- Sportallee 54a, Hamburg, HH 22335, DE
- Im Gefierth 11, Dreieich, Hesse 63303, DE
- 26/F Unit 22-28 Southmark Tower A 11 Yip Hing St, Wong Chuk Hang Hong Kong, 999077, CN
- Bay 3 – 5030 13 Street SE, Calgary, Alberta T2G 5M9, CA
- 10548 106 St NW, Edmonton, Alberta T5H 2X6, CA
- 8555 Commerce Crt, Burnaby, British Columbia V5A 4N4, CA
- 50 Eileen Stubbs Ave, Dartmouth, Nova Scotia B3B 0M7, CA
- 80 Gough Rd, Markham, Ontario L3R 6E8, CA
- 883 Boyd Ave, Ottawa, Ontario K2A 2E2, CA
- 601 Rue McCaffrey, Montreal, Quebec H4T 1N3, CA
- 1050 Boulevard Wilfrid-Hamel, Québec, Quebec G1M 2S3, CA
- 219 Wheeler St, #2, Saskatoon, Saskatchewan S7P 0A4, CA
- 1345 Waverley St, Winnipeg, Manitoba R3T 5Y6, CA
- Other recorded names
- AVI-SPL
- Specialties
- AV Systems Integration
- Video Communications
- Video Conferencing
- Telepresence
- Design/Build
- Control Rooms
- Security
- Digital Signage
- Collaboration Solutions
- Video
- Unified Communications
- Onsite Support
- AV/IT
- Cloud-based services
- Managed Services
- Audio
- Digital solutions
- Workplace technology
- experience technolgy
- audio visual
- voice calling
- and contact centers
- Profile identifies a recruitment agency
- No
At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | Tampa, FL |
| Organization type | Privately Held |
| Year founded | 1979 |
| Specialties | AV Systems IntegrationVideo CommunicationsVideo ConferencingTelepresenceDesign/BuildControl RoomsSecurityDigital SignageCollaboration SolutionsVideo |
| Open jobs on Jobsy | 31 |
| View page |
Job Summary
• The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service, organizational, time management, and inter-personal skills.
Essential Duties and Responsibilities
• Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
• Handle and respond to inbound phone calls and email inquires
• Maintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s
• Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients
• Provide client support to users in the operations and configuration of videoconferencing systems
• Participate as needed in prescribed training curriculum
• Follow up on open issues with escalation groups to provide feedback to customer
Other duties assigned as needed
Skills and Abilities
• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot basic AV and Video Teleconferencing issues
Education and/or Experience
• High School Diploma or equivalent is required
• Formal education in Electronics or related field preferred
• Minimum 1-2 years AV/Teleconferencing experience preferred
• Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure
• Demonstrated knowledge of AV Control systems and integrated room peripherals is desired
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment
Direct Reports
• None
Journal
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