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Représentant(e) Service à la clientèle et ventes internes
@ EMPREINTE
Montréal-Ouest, Quebec
SIGNALS
Overview
EMPREINTE is hiring a full-time inside sales and customer service representative based in Montréal-Ouest, QC. The role handles inbound and outbound customer communications, order processing, quotes and upselling, working with logistics, production and accounting teams. The posting requires on-site work and French and English fluency.
Responsibilities:
- Gérer les communications entrantes et sortantes par téléphone et courriel
- Traiter les commandes et préparer les soumissions
- Mettre à jour les dossiers clients
- Coordonner avec la logistique, la production et la comptabilité
- Repérer des occasions de vente additionnelle et croisée
Requirements summary:
- Expérience en service à la clientèle, idéalement en vente interne ou centre d'appels
- Excellentes habiletés de communication orale et écrite
- Maîtrise d'un CRM ou d'un système de gestion des commandes
- Gestion de plusieurs tâches et sens de l'organisation
- Bilinguisme français et anglais, parlé et écrit
- Expérience en service B2B un atout
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French, English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
EMPREINTE
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Role Description This full-time, on-site Représentant(e) Service à la clientèle et ventes internes role at EMPREINTE is based in Montréal-Ouest, QC. The representative is responsible for managing inbound and outbound customer communications by phone and email, responding to inquiries, and providing accurate information about products, services, pricing, and order status. Daily tasks include processing orders, preparing quotes, updating customer records, and coordinating with internal teams such as logistics, production, and accounting to ensure timely delivery and issue resolution. The role also involves building strong relationships with customers, identifying opportunities for upselling and cross-selling, and supporting sales initiatives to drive revenue and customer retention. The representative is expected to maintain high service standards, follow established procedures, and contribute to continuous improvement of customer experience.
Qualifications
Qualifications
- Strong customer service skills, with a focus on Customer Satisfaction and Customer Retention.
- Excellent Communication abilities, including professional Phone Etiquette and clear written communication.
- Proven experience in Customer Service roles, preferably in an internal sales or call center environment.
- Ability to manage multiple tasks, prioritize workload, and stay organized in a fast-paced setting.
- Comfort with CRM or order management systems and basic office software (e.g., email, spreadsheets).
- Attention to detail and problem-solving skills to resolve customer issues efficiently and accurately.
- Ability to collaborate effectively with cross-functional teams and work on-site in Montréal-Ouest, QC.
- Fluency in French and proficiency in English, both spoken and written, to support diverse customers.
- Previous experience in B2B customer service or inside sales is an asset.
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