Posted 2 months ago
Representative, Customer Care
@ Vacances Air Canada / Air Canada Vacations
Montréal, Quebec
Overview
Air Canada Vacations is hiring a permanent, full-time Representative, Customer Care in Montreal, Quebec. The role assists customers at the airport or during travel with inquiries, changes and flight delays, and handles reservations and vacation package sales. The posting states a hybrid model of 4 office days and 1 day from home, and bilingual candidates are preferred when qualifications are equal.
Responsibilities:
- Assist customers with inquiries, changes and flight delays
- Handle vacation package reservations accurately
- Use selling and upselling techniques on bookings
- Promote services to travel agencies and consumers
- Meet call centre customer service and handle time goals
Requirements summary:
- College diploma in tourism or relevant work experience
- Sales and customer service experience
- Strong verbal and written communication
- Ability to de-escalate situations and solve problems creatively
- Attention to detail and organizational skills
- Bilingual candidates preferred when qualifications are equal
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-09-14
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
| Fields of study | Tourism |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Vacances Air Canada / Air Canada Vacations
| Field | Value |
|---|---|
| Open jobs on Jobsy | 34 |
JOB TITLE: Representative, Customer Care
POSITION STATUS: Permanent, Full-Time
DEPARTMENT: Customer Care
LOCATION : Montreal, Quebec
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
WHAT YOU'LL BE DOING
As a Representative Customer Care Agent, you will assist customers at the airport or during travel for any inquiries, changes or flight delays they may incur, by embodying the Air Canada Vacations Quality Standards, and ensuring that we deliver on our common purpose of creating perfect vacations that stay with our customers!
- Meet and surpass the Call Centre goals related to customer service, handle time, and other objectives.
- Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike.
- Utilize selling and upselling techniques to retain the sale of vacation package bookings.
- Maintain a high level of professionalism in all communications and customer satisfaction.
- Act in an efficient and accurate manner when handling reservations using the Air Canada Vacations in-house systems.
- Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices.
- Ensure customers are informed of all relevant reservation details and products.
- Maintain a current and accurate knowledge of all our products, booking procedures and policies and applying this information through the booking process.
- Observe all procedures in handling reservations and related activities.
- Provide assistance as required by duty officers.
- Perform other tasks as assigned by immediate superior.
WHAT YOU BRING TO THE TEAM
- College diploma in Tourism or relevant work experience;
- Sales & Customer Service experience with the ability to recognize sales opportunities;
- Exceptional attention to detail and organizational skills;
- Strong verbal and written communication aptitudes
- Ability to de-escalate situations, will to help customers, creative in problem solving;
- Must be able to learn and adapt quickly to new tasks;
- Demonstrate confidence, good judgment, initiative, autonomy, and flexibility;
WHY WORK WITH US?
Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.
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