Posted 15 days ago
Resolution Specialist--Bilingual, Collections
@ First National Financial
Overview
First National Financial is hiring a bilingual Resolution Specialist for its collections team in Toronto or Montreal. The role investigates and collects delinquent mortgage accounts on an assigned portfolio, helping clients budget to correct and avoid arrears. The posting states a 12-month contract at $43,000 to $53,000, 8:30 a.m. to 5:00 p.m. hours with shift work required, and bilingual French and English skills.
Responsibilities:
- Investigate and collect delinquent accounts in an assigned portfolio
- Assist clients with budgeting to correct and avoid delinquency
- Review bankruptcies and consumer proposals, file proofs of claim
- Set up arrears settlement payments and process new PAC information
- Provide credit ratings and mortgage verifications
Requirements summary:
- Bilingual French and English required
- Strong communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Competency in MS Office
- Ability to meet deadlines and work shift schedules
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Finance & accounting |
| Hours per week | 40 |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Generous parental leave, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
First National Financial
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
First National Financial LP is one of Canada's largest non-bank lenders, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $150 billion in mortgages under administration. We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology. First National Financial LP FSRA License Nos. 10514 & 11252 _______________________________________________________________ Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires. En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d’offrir une proposition de valeur dépassant les taux ainsi que de l’information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante. Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF
- LinkedIn followers
- 26,752
- People associated on LinkedIn
- 1,720
- Reported office locations
- 16 York Street, Suite 1900, Toronto, Ontario M5J 0E6, CA
- 1140 W Pender St, Suite 600, Vancouver, British Columbia V6E 2P4, CA
- 800-5th Avenue SW, Suite 600, Calgary, Alberta T2P 3T6, CA
- 2000 Rue Peel, Suite 200, Montreal, Quebec H3A 2W5, CA
- 1672 Barrington St, Halifax, Nova Scotia B3J 2A2, CA
- Other recorded names
- First National Financial LP
- Specialties
- Residential Mortgages Canada
- Commercial Mortgages Canada
- Mortgage Portfolio Servicing
- and Commercial real estate financing
- Profile identifies a recruitment agency
- No
First National Financial LP is one of Canada's largest non-bank lenders, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $150 billion in mortgages under administration. We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Year founded | 1988 |
| Specialties | Residential Mortgages CanadaCommercial Mortgages CanadaMortgage Portfolio Servicingand Commercial real estate financing |
| Open jobs on Jobsy | 23 |
| View page |
We are hiring a Resolution Specialist--Bilingual, Collections!
Reporting To: | Supervisor, Collections |
Full-Time/Part- Time: Salary Range: | 12-month contract $43,000 - $53,000 |
Posting Date: | October 23, 2026 |
Closing Date: | November 13, 2026 |
Hours of Work: | 8:30 a.m. – 5:00 p.m. |
Grade: Office Location: | 6.5 Toronto, ON / Montreal, QC Great location! Steps away from the main public transit station |
What we offer: | Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employment |
The Opportunity
Reporting to the Supervisor, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.
How you will contribute:
- Investigation of delinquent accounts in assigned portfolio
- Collection/administration of portfolio
- Minimize exposure to monetary losses or damage to investors and corporate image
- Assist clients in budgeting and planning to correct existing and avoid future delinquency
- Assessment and collection of fees
- Review bankruptcy and consumer proposals and filing proof of claim when required
- Collection of common expenses, strata liens, tax and utility arrears
- Set up of arrears settlement payments
- Process new PAC information
- Provide credit ratings and mortgage verifications
- Collection of deficiency balances on discharged mortgages
- Adhere to policies /procedures to ensure AML requirements are met, when applicable.
The experience you need:
- Strong communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Team player who also works well independently
- Able to meet deadlines
- Competency in MS Office; capacity to learn new technologies/systems
- Shift work will be required
- Bilingualism (French, English) required – interactions with English-speaking customers or partners
Working Environment and Physical Demands Analysis:
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
Artificial Intelligence is not used in our recruitment or hiring process for this role.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected]should you need an accommodation at any point in the recruitment process.
#FNLOON
#FNLOQC
Journal
Only you can see this. Kept on this device, and in your account when you sign in.