Posted 2 months ago
Resort Booking Agent - Calgary Office
@ Pomeroy Lodging LP
Alberta
Overview
Pomeroy Lodging LP is hiring a full-time Resort Booking Agent at its Calgary office to handle reservations for the Kananaskis Mountain Lodge and Nordic Spa. The role covers guest calls and emails, group and transient bookings, deposits and VIP guest care, on a rotating weekday and weekend shift schedule. The posting pays $20.00 per hour and requires prior reservations or front desk experience.
Pay:
$20 an hour
Responsibilities:
- Handle guest calls and emails about reservations and inquiries
- Set up group and transient reservations with accurate billing
- Upsell reservations and qualify bookings
- Process deposits
- Ensure VIP and package guests are cared for
Requirements summary:
- Previous reservations or front desk experience
- Strong organizational and multitasking skills
- Professional phone and written communication
- Basic computer skills and 35-40 wpm typing
- Knowledge of Opera, Marriott systems or MARSHA is an asset
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · talentnest
- Employer posting date
- 2026-08-28
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · lift 20 lb · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business, Hospitality |
| Perks mentioned | Generous paid time off, Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pomeroy Lodging LP
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Fiercely Invested in our Properties, People and Communities.
Full company description
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities. Founded in 1994 and headquartered in Calgary and Grande Prairie, Alberta, Canada, we own and operate hotels under our proprietary brands and various well-known brands. Our full portfolio ranges from select service accommodations to upscale luxury resorts and wellness-inspired Nordic Spas. Our services include hospitality operations management, asset management, and real estate investment in the hospitality industry. We are Committed to Growth. As a vertically integrated developer, we leverage our vision and expertise throughout the construction process to ensure quality for our guests and team members. We are Committed to our Communities. We contributed back over $11 million to the communities we live in. We are Committed to our People. We believe in providing training and growth opportunities, and financial incentives to all employees in all roles. Recent new construction additions to our portfolio include Alyeska Nordic Spa in Girdwood, Alaska, set within the jaw-dropping scenery of the Chugach mountains on the grounds of Alyeska Resort. This unique spa experience invites you to enjoy the benefits of hydrotherapy as you take some time to disconnect- to reconnect. We are Fiercely Invested.
- LinkedIn followers
- 3,891
- People associated on LinkedIn
- 156
- Reported office locations
- 9820 - 100th Ave, Grande Prairie, AB T8V 0T8, CA
- 500 King St W, 357, Toronto, Ontario M5V 1L9, CA
- Other recorded names
- Pomeroy Lodging
- Specialties
- Hotels
- Hospitality
- Development
- Management
- Real Estate
- Travel and Toursim
- Leisure
- Resorts
- Full Service
- Limited Service
- Food & Beverage
- Meetings
- Conferences
- Lodging
- wellness
- and nordic spa
- Profile identifies a recruitment agency
- No
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities. Founded in 1994 and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Grande Prairie, AB |
| Organization type | Partnership |
| Year founded | 2009 |
| Specialties | HotelsHospitalityDevelopmentManagementReal EstateTravel and ToursimLeisureResortsFull ServiceLimited Service |
| Open jobs on Jobsy | 49 |
| View page |
Resort Booking Agent
Rate of Pay: $20.00 per hour
THIS JOB IS LOCATED IN CALGARY
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role:
This position is based out of our Calgary office. You will be required to work weekday and weekend shifts that could be morning, afternoon or evenings. As a Resort Booking Agent, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, every shift. Your role is vital in determining what impression the guest has of the Pomeroy Kananaskis Mountain Lodge and the Kananaskis Nordic Spa. Our top candidate will have strong organizational skills along with the ability to manage multiple tasks, delivering quick decisions while maintaining an efficient and safe workplace.
Onboarding and training will be required for your first couple of days, onsite in Kananaskis, at the Pomeroy Kananaskis Mountain Lodge.
To be considered for this role, you will have previous experience working as a Reservations or Front Desk Agent, ideally in a similar setting.
Job duties:
- Handle guest calls and e-mails regarding reservations, rooms, dining, Kananaskis Nordic Spa and general inquiries.
- Responsible for handling incoming calls, inquiries and guest correspondence.
- Qualify and upsell reservations where appropriate to achieve hotel and individual financial goals.
- Support group reservations through, ensuring all details (rooming lists, billing, comments, special requests are recorded accurately.
- Set up comments, details and billing for all transient reservations.
- Provide timely and accurate responses to client & guest queries, requests, changes to the reservation.
- Ensure packages, VIP and special attention guests are taken care of.
- Process deposits.
- General Department Tasks.
Employment Experience and Educational Requirements:
- Knowledge of Opera, Chorum Cloud, Marriott Systems, Marsha, CI/TY, is an asset.
- Be self-motivated and have excellent organizational, technological and interpersonal skills.
- Able to manage tasks independently with attention to detail and customer service focus.
- Able to take initiative and solve problems.
- Knowledge of Kananaskis, Hotels and surrounding area is an asset.
- Professional phone manners and communication skills (verbal and written)
- Competency in basic computer skills along with the ability to type 35-40 words per minute.
- Business or Hospitality degree an asset.
Physical Demands:
- Primarily sedentary type work with the ability to remain seated for extended periods.
- Frequent use of computer, keyboard, mouse and other office equipment requiring hand and finger dexterity to complete tasks.
- Ability to view a computer screen for prolonged periods.
- Occasional lifting of office items such as file boxes typically between 10 – 20lbs.
Amazing Perks:
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few.
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
- Discounted access to our Nordic Spa*
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass
Apply now!
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Season Availability, subject to cut off dates.
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