Retail and Attraction Supervisor

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack!

The Retail Supervisor is responsible for departmental training and supporting the daily operations across all areas of the Retail Services department.

Essential Duties & Responsibilities

Team

• Willingness to accept the most effective role.
• Execute Pack Member training programs following Retail Services Traditions materials.
• Oversee opening and closing procedures, break schedules, and cash handling across all Retail locations.
• Lead and organize the Retail Services team; represent the department in lodge committees and events.
• Ensure a safe and compliant work environment per safety regulations including Ergonomics and Emergency Response.
• Manage full Pack Member lifecycle: recruiting, onboarding, training, coaching, scheduling, recognizing, disciplining, and providing performance feedback.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Assist with merchandising, including display design, inventory receiving, stocking, pricing, and signage.
• Support daily operations of all retail areas, including Swim Shop, MagiQuest, and other venues reporting to the Trading Post.
• Manage orders and maintain supply levels across Retail Services.
• Ensure all Retail Services areas maintain high standards of cleanliness, presentation, and service.
• Establish and uphold department standards focused on exceptional guest service.
• Communicate with guests in a professional and friendly manner.

Financial

• Protecting company assets by adhering to policies and procedures.
• Manage labor, cost of sales, and expense budgets as directed by the Retail Director or Managers.
• Oversee sales functions including POS operations, cash handling, and daily reporting.
• Contribute to strategic planning and operational reviews by implementing standards for productivity, quality, and customer service, and resolving issues.
• Evaluate and implement efficiencies to enhance operational and service standards.

Qualifications & Traits

• Bring high energy and enthusiasm with a positive, engaging personality.
• Build strong relationships with management and Pack Members to motivate teamwork and exceed goals.
• Apply thorough planning and execution in all tasks.
• Leverage retail sales experience and strong creative merchandising skills.
• Champion the company brand by delivering exceptional, unique service.
• Foster collaboration and a strong team spirit.

Physical Requirements

• Capable of walking, standing, sitting, bending, twisting, and reaching up to and including above shoulder level for duration of shift.
• Capable of crouching/squatting and climbing multiple flights of stairs.
• Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
• Ability to do foot pedal action.
• Ability to stuff character toys for up to 30 minutes at a time in a seated position.
• Ability to push a large cart of garbage up to 25lbs
• Ability to lift, push and pull up to 25lbs.
• Capable of working in a loud and bright environment.
• Capable of working in a hot, humid, chlorinated and loud environment when in Swim Shop.
• Ability to hear for communication with guests, has spatial perception.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.