Retail Clerk

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack!

The Retail Clerk supports the daily operations of the gift shop ensuring an organized, welcoming, and guest-focused environment.

Essential Duties & Responsibilities

Team

• Willingness to accept the most effective role.
• Ensures the smooth daily operation of the gift shop in accordance with established retail procedures and standards.
• Provides coverage across all retail locations throughout the resort, including the Trading Post, Swim Shop Cabana, and outdoor kiosks, as needed.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Support merchandising efforts, including product display, store layout, inventory receiving, stocking, and pricing.
• Delivers exceptional guest service through suggestive selling and personalized assistance.
• Maintain cleanliness, organization, and visual presentation of all gift shop areas, including routine tasks such as sweeping, dusting, and merchandise upkeep.
• Communicate with guests in a professional and friendly manner.

Financial

• Protecting company assets by adhering to policies and procedures.
• Assist with all cash handling duties, including operation of the POS system and register transactions.

Qualifications & Traits

• Demonstrate a confident, sales-driven approach and consistently exceed guest expectations.
• Bring enthusiasm and high energy to create a vibrant, engaging retail atmosphere.
• Deliver exceptional guest service with a warm, positive demeanor.
• Be flexible and dependable, with availability to work various shifts, including evenings, weekends, and holidays.
• Maintain excellent attendance and manage responsibilities with integrity.
• Embody and promote the organization’s brand through authentic, guest-centered service.
• Excel at multitasking and managing competing priorities with minimal supervision.
• Foster a collaborative team environment and contribute to shared goals.

Physical Requirements

• Capable of walking, standing, sitting, bending, twisting, and reaching up to and including above shoulder level for duration of shift.
• Capable of crouching/squatting and climbing multiple flights of stairs.
• Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
• Ability to do foot pedal action.
• Ability to stuff character toys for up to 30 minutes at a time in a seated position.
• Ability to push a large cart of garbage up to 25lbs
• Ability to lift, push and pull up to 25lbs.
• Capable of working in a loud and bright environment.
• Capable of working in a hot, humid, chlorinated and loud environment when in Swim Shop.
• Ability to hear for communication with guests, has spatial perception.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.