Retail Assistant Store Manager, Lip Lab - Toronto, Queen Street West Lip Lab (Full-Time)

Position: Assistant Store Manager
Status: Full Time (30+ hours per week)
Reports To: Store Manager

Location: Toronto, Queen Street West

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you!

The Role
As the Assistant Store Manager, you will not only help oversee the day-to-day operations of the store but will also create a fun, engaging and positive atmosphere that both guests and employees will want to be a part of.

The salary range for this position is $20 - $22 CAD per hour. This role is also eligible to earn tips in addition to the hourly rate, based upon store location. Most roles earn an additional $7 - $9 CAD per hour in tips.*

Offered salary is dependent upon experience and location.

What We Are Looking For

• Strong background in leadership, team building and delegation (minimum of 2 years’ management experience is required)
• The ability to work in close partnership and coordination with Store Manager and leadership team to drive sales and KPI performance, and ensure the business runs efficiently and successfully
• Someone who leads by example with a positive, can-do attitude and generous spirit, always going above and beyond for both guests and team members
• A passion for providing exceptional guest service and promoting an upbeat party atmosphere
• An understanding of sales, targets and what it takes to drive a business
• Proficiency with Excel, MS Word, Outlook, and Google Docs
• Ability to engage guests while multitasking and time managing to ensure seamless experiences
• Experience with team training, development and coaching (performance management also desirable)
• Open availability (weekends and holidays required)
• Comfortable in a fast paced, high-volume work environment
• Ability to travel for company events, meetings and trainings when necessary if Store Manager is unable to attend
• This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

What You Will Do

• Work closely with Store Manager to drive the business, maximize store sales potential and lead the team, including analyzing and sharing KPI and business trends (e.g. payroll, AOV), developing store action plans and ensuring strong team-wide communication and accountability
• Support with writing weekly schedules in line with sales forecasts and payroll goals, as well as monitoring employee timecards and time off requests
• Optimize the business through strategic, daily management of guest booking system, including managing party booking process, guest inquiries and complaints in partnership with Store Manager
• Partner, train, coach and support Leads across all aspects of the business to successfully cultivate a high-performing leadership team
• Step in as Manager on Duty, overseeing all store operations and team members and jumping in as a Color Expert where needed to support services and ensure exceptional guest experiences
• Provide consistent and on-the-spot coaching and constructive feedback to all team members that fosters trust and growth when Manager on Duty
• Partner with Store Manager on all store recruiting, interviewing and new hire processes, ensuring new hires are onboarded, trained and set up for success
• Partner with Store Manager and HR on employee performance management processes as required
• Help create a culture of recognition, appreciation and celebration for your team through positive reinforcement and leveraging Lip Lab Master’s Employee Recognition Program
• Ensure Good Manufacturing Practice standards are being followed by all team members
• Ensure hygiene and safety standards are always maintained
• Always represent Lip Lab with a high level of professional conduct, leading and embodying both Kendo and Lip Lab Values and Principles

What We Offer

• Competitive pay
• Paid time off and holidays
• Fantastic employee discount
• Opportunities for career growth and development
• A fun and supportive work environment

At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.

If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!