Posted last month
Retail Manager- Mandarin speaking
@ Harding+
Calgary, Alberta
Overview
Harding+ is hiring a Mandarin-speaking Retail Manager on a contract basis to lead the onboard shop team on cruise ships. The role covers leading staff to deliver customer service and sales and profit targets, plus store and HR administration. The posting states competitive salary with commission, accommodation and meals on board, and contracts of up to 6 months at sea followed by a 1-2 month break at home.
Responsibilities:
- Lead a team to deliver an exceptional guest retail experience on board
- Meet sales and profit targets through team leadership
- Identify and deliver team training requirements
- Manage client base, including events and private sales
- Maintain high standards on the shop floor and in back office
Requirements summary:
- Proven Retail Manager or Assistant Manager experience, ideally at sea
- Fluent in Mandarin and confident in English
- Strong face to face sales and customer service skills
- Proven public speaking and luxury product showcasing
- Competent in sales reports, loss prevention, audits, appraisals and disciplinaries
- Excellent numeracy and literacy
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Manages people | Yes |
| Work setting | Store, Vehicle |
| Position | Mostly standing |
| Physical demands | physical moderate · computer moderate |
| Languages | Mandarin, English |
| Perks mentioned | Visa sponsorship, Performance bonus, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Harding+
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Are you an experienced Mandarin-speaking Retail Manager with a proven track record of leading retail teams and driving sales performance? If you are outgoing, customer-focused, and passionate about delivering exceptional service, we would love to hear from you!
About us:
Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.
What you will be doing:
- Leading a team in creating an exceptional and memorable retail experience for the guests on board
- Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
- Setting an example for your team by acting as a role model
- Identify and deliver training requirements within your team
- Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
- Consistently deliver the highest possible standards both on the shop floor and in back office operations
Who you are:
- Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
- Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues
- Motivated in leading a team to achieve and exceed sales targets
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Proven ability in public speaking and showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong leader and team player who is commercially driven and goal orientated
- Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
- Excellent numeracy and literacy skills
What you will receive:
- Competitive salary and generous commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Guidance, support and development from the central office team
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Does this sound like you? Then please apply now…
Your adventure starts here!
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