Returns & Claims Clerk - Quebec

Company Description

Bathica is a growing HVAC distribution company operating in both Canada and the USA. We specialize in offering high-quality heating and cooling solutions, including private label and branded products. Our mission is to provide innovative, reliable, and energy-efficient solutions to our B2B customers, primarily HVAC wholesalers. We pride ourselves on being agile, customer-focused, and driven by continuous improvement. Bathica is committed to building strong partnerships with vendors and customers and delivering exceptional service across all markets we serve.

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Job Description

We’re looking for a detail-oriented and highly organized Returns & Claims Clerk to support and manage all aspects of resolving shipment discrepancies, processing customer credits, and acting as a key liaison between our company, warehouses, and carriers. The ideal candidate is customer-focused, and highly organized, with strong communication skills, both by phone and email.

Core responsibilities include:

• Investigate, document and resolve order discrepancies (e.g., missing, delayed, or damaged shipments and quantity discrepancies).

• Process and follow up on transportation-related claims and credits

• Act as the main liaison between warehouses, carriers, and internal departments to
  ensure timely and accurate deliveries.

• Communicate effectively with partners, clients, and internal teams by phone and
  email in English and French (an asset).

• Maintain accurate claims records and prepare related reports as needed.

• Support continuous improvement initiatives to optimize operations.

This position is ideal for someone who thrives in a data-heavy environment, has strong attention to detail, and enjoys being part of a collaborative, fast-moving team.

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset

• 1–3 years of experience in accounting, supply chain, logistics or data entry.

• Proficient in Microsoft Office Suite; ERP experience preferred (Infor M3 is an asset)

• Fluent in English (oral and written). An asset if speak or can write in French.

• Comfortable managing large datasets with a high degree of accuracy

• Strong communication skills and ability to work cross-functionally

• Organized, self-motivated, and able to manage multiple priorities effectively

Additional Information

Salary Range - $30,000 - $40,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.