Revenue Control Clerk

Job Summary: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Responsible for the efficient and accurate processing of Accounts Receivable data utilizing a variety of computerized software, by supervising designated staff as required, and the systems involved, including account analysis and identifying trends and/or problems.Duties/Accountabilities: Supervises up to ten (10) designated staff by scheduling, coordinating and participating in work assignments and assists in evaluating employee performance, related training and orientation as required.Participates in and is responsible for the generation of accounts receivable data from accounts receivable to the general ledger following system-defined established procedures.Provides analysis of patient and other designated accounts by reviewing, extracting and interpreting information as required. Independently resolves problems such as approving alternate payment schedules, and recommending delinquent patient account write-offs, following established guidelines. Refers more complex issues to Revenue Supervisor.Investigates and corrects all patient information regarding eligibility of patients who are either beneficiaries or non-beneficiaries under the Hospital Insurance Act.Interviews patients to determine financial responsibility, eligibility for service, and appropriate billing rates and contacts outside insurance companies to confirm coverage as required.Identifies and takes action to correct most discrepancies independently, such as imbalance of sub-ledger to general ledger and suspense account items referring more complex issues appropriately.Ensures compliance with departmental and organization policies and procedures pertaining to data retention, confidentiality and security of computer data, accounts receivable and financial information.Assists with maintenance of computerized systems as required.Performs other related duties as required.Qualifications: Grade 12, successful completion of a recognized accounting course and three years recent related experience or an equivalent combination of education, training and experience.Ability to keyboard at 45 wpm.Ability to communicate effectively both verbally and in writingAbility to deal with others effectivelyPhysical ability to carry out the duties of the positionAbility to superviseAbility to organize workAbility to operate related equipment