First seen by our source: 2 hours ago
Rider Support Representative
@ OneUp Components
Squamish, British Columbia
Overview
OneUp Components is hiring a Rider Support Representative for its in-office Squamish team, a full-time role answering written customer support requests from riders worldwide. The work involves warranty support, customer service logistics and product knowledge. The posting states a salary of $48,000 to $52,000 CAD per year, a 36-hour average week, 10 paid vacation days, an annual performance bonus and fully employer-paid group health and dental insurance.
Responsibilities:
- Answer written customer questions about OneUp and bicycle components
- Provide warranty support to riders worldwide
- Handle customer service logistics on a global scale
- Help customers get back on their bikes
Requirements summary:
- Background in bike shops, such as service writing or mechanic work
- Comfortable with Google Workspace and CRM software, HubSpot ideal
- Typing speed of 45+ WPM
- Detail-oriented and able to learn technical systems quickly
- Legal working status in Canada
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 36 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Performance bonus, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
OneUp Components
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
This position is at our Squamish office, there is no remote work option
Our Rider Support team answers the needs of OneUp Components customers from around the world. We field questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale. Each member of our team is empowered to find solutions for riders just like them...to do what’s needed to get riders back on their bikes.
KEY RESPONSIBILITIES
- Get customers back on their bikes. Use your technical bicycle knowledge and our refined processes to provide stellar support. No calls, all written
- Manners. Our people are impeccable in their empathy and show it through light, helpful and kind communications
- Knowing the product. Deploy your hands-on understanding of OneUp and bicycle components so you know exactly what our customers are inquiring about and how to help
WHAT YOU BRING TO THE TABLE
- Problem-solving passion. You find genuine satisfaction in helping people
- Experience. A background in bike shops (service writing, mechanic) is a massive plus
- Tech-savvy. You’re comfortable with Google Workspace, CRM software (HubSpot experience is ideal), and you type 45+ WPM
- Detail-oriented. You learn fast, retain technical systems, and stay organized
- Positive attitude. You’re solution-minded and add energy to your environment
- You have ongoing legal working status in Canada and want to enter the bike industry with a top local employer
This in office, Squamish based position is for 9 full-time days out of every 10; every second week you will have an extra day off.
The position assumes a Monday-Friday schedule with every second Friday off
8 hours/day with a 30-minute paid lunch break. (36h / week average), flexible hours within reason and approval. You will accrue 10 paid vacation days per year to start
Dependent on skill set, qualifications, and experience the compensation range for this role is $48,000 - 52,000 CAD year, paid semi-monthly
- Eligible for an annual performance bonus + fully employer-paid group health and dental insurance
Journal
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