First seen by our source: last month
RQ00198 - Sr. Business Analyst
@ Source Code
Toronto, Ontario
Overview
Source Code is hiring a Senior Business Analyst on a 6-month contract (132 business days, possible extension) for ServiceNow work at 277 Front St W, Toronto, with 3 days onsite and 2 days remote at the hiring manager's discretion. The role analyzes requirements around ServiceNow CMDB, ITSM, ITOM discovery and Service Mapping within the ITIL framework. Pay is $84.20 to $101.04/hr incorporated or $67.36 to $80.83/hr T4.
Pay:
$67.36–$101.04 an hour
Responsibilities:
- Gather and analyze business requirements for ServiceNow services
- Define and maintain CMDB and CSDM data models
- Work with Business Analysts, Scrum Masters and Engineers on requirements
- Troubleshoot ServiceNow ITSM, ITOM and Service Mapping issues
Requirements summary:
- 5+ years of ServiceNow business analysis experience
- 5+ years with CMDB data model (CSDM)
- 5+ years with ITSM, ITOM discovery and Service Mapping
- Broad knowledge of network, infrastructure and application architecture
- Good understanding of ITIL and configuration management
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 5+ years |
| Hours per week | 36.25 |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Source Code
| Field | Value |
|---|---|
| Open jobs on Jobsy | 505 |
RQ00198 - Sr. Business Analyst
6-month contract (132 business days) - possible extension
3 days onsite/2 days remote (subject to HM's discretion) - 277 Front St W
Must Haves:
- 5+ years experience ServiceNow CMDB data model (CSDM)
- 5+ years experience ServiceNow ITSM, ITOM discovery & Service Mapping
Description:
Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.
Skills:
- ServiceNow CMDB data model (CSDM)
- ServiceNow ITSM, ITOM discovery & Service Mapping
- ServiceNow Agile 2.0
- ServiceNow ServicePortal
- Business application architecture
- Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
- Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.
AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.
Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.
INCORPORATED RATE RANGE (7.25 billable hours per day)
- $84.20/hr - $101.04/hr Inc.
T4 RATE RANGE (7.25 billable hours per day)
- $67.36/hr - $80.83/hr T4
Journal
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