Log in Sign up free
Apply now

First seen by our source: 23 days ago

RQ08452 - Specialized IT Consultant - Intermediate

@ Rubicon Path

View all jobs

Toronto, Ontario

2+ years experience
Apply now
SIGNALS

Overview

Rubicon Path is hiring an intermediate Specialized IT Consultant to give daily Tier 2 payroll and HRIS support to 177 clients using the Quadrant Workforce application. The role covers 31,000 healthcare employees, involves triaging and resolving tickets through the Footprint system, and requires a payroll certification and healthcare sector experience.

Responsibilities:

  • Provide daily Tier 2 payroll and HRIS support to 177 clients
  • Prioritize scheduled and urgent support requests
  • Liaise with DBAs, system, network and security teams
  • Identify application defects and perform root cause analysis
  • Follow service management processes and suggest improvements

Requirements summary:

  • Payroll certification required
  • Experience with Quadrant Workforce
  • 5+ years in service management with remote clients
  • 2+ years in healthcare industry
  • Knowledge of personal health information legislation
  • Strong customer service and communication skills

Tools & skills

Quadrant WorkforceFootprintMicrosoft Great PlainsLogibec MMSBSSI HFMMS TeamsMS Excel
Source and dates

Source type not verified · manatal

Employer posting date
Not provided
First seen by our source
2026-10-15
Source record updated
2026-10-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentIT
Experience2+ years
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certificationsPayroll Certification, OTR, AODA compliance

Summary and details written by AI from the posting; the employer’s posting is the authority.

Apply now

Rubicon Path

View all jobs
FieldValue
Open jobs on Jobsy578
Job description

Responsibilities:

  • Provide daily ongoing Tier 2 subject matter expertise to 177 HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism
  • Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
  • Liaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required
  • Identify application defects and assist in complex trouble shooting and root cause analysis
  • Follow all established Service Management process and identify opportunities for improvement.

SkillsExperience and Skill Set Requirements

Public Sector Experience 5%

· 2+ years of experience working in the healthcare industry

· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

Technical Skills

Knowledge and Skills/Experience: 45%

· Microsoft Great Plains 2016, 2018

· Logibec MMS (Materials Management System)

· BSSI HFM (Health Financial Management)

· Logibec Quadrant Workforce

· Payroll Certification

· OTR

· AODA compliance

· MS Teams

· MS Excel

· MS Power Point

Service Management Skills 30%

· Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.

· Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

· Experience with Footprints Ticketing Application

Management and Communication Skills 20%

· Proven track record for building strong working relationships

· Strong interpersonal, and verbal and written communication skills

· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

· Excellent analytical, problem-solving, and decision-making skills

· Ability to apply strong listening skills to facilitate issue resolution

· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

MUST HAVES:

Logibec Quadrant Workforce

· Payroll Certification

Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

Similar jobs

  • Senior Manager, Licensing & Account Management – NBA Canada

    Toronto, ON
    Full Time

    CAN NBA Canada

    7+ YOECandidates need a bachelor's degree and 7+ years of work experience, ideally in media, entertainment, licensing, marketing or retail, with sports experience an asset. Strong Excel, PowerPoint and Word skills, financial analysis and forecasting, and excellent communication and presentation skills are required.

    Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Flowhaven, NBA business approval portal

    Director, Marketing Partnerships Lead – NBA Canada

    Toronto, ON
    Full Time

    CAN NBA Canada

    8+ YOECandidates need 8+ years of sales, business development or account management experience, a bachelor's degree, and strong negotiation and senior-level communication skills. Knowledge of sponsorship agreements, the Canadian market and fluent English are required.

  • Critical Environment Electrical Engineering

    Toronto, ON
    $86k–$169k/yrOn-siteFull Time

    Microsoft: Every company has a mission.

    2+ YOECandidates need a bachelor's or master's degree in electrical or computer engineering plus relevant engineering experience, and must be registered as a P.Eng. in Ontario. Critical environment and electrical infrastructure experience is preferred.

    Blueprints, Building management systems, Switchgear, UPS systems, Standby diesel generators

    Senior Critical Environment Mechanical Engineer

    Toronto, ON
    $114k–$204k/yrOn-siteFull Time

    Microsoft: Every company has a mission.

    7+ YOEMicrosoft requires 7+ years of related engineering experience, or a relevant degree plus 3 to 4+ years of experience, and a P. Eng. registration in Ontario. Candidates must be able to obtain Reliability Status screening and meet Microsoft Cloud background checks.

    CAD modeling tools, Predictive modeling software

  • Receptionist/Administrative Support

    Toronto, ON
    $20–$22/hrContract, Temporary

    adecco

    1+ YOECandidates need 1 to 3 years of reception, front desk or office administration experience. They should communicate well in writing and speaking, be organized, service-oriented, and comfortable with Microsoft Word, Excel, Outlook and Teams.

    Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams, audiovisual equipment

    Executive Assistant

    Toronto, ON
    $35–$40/hrContract, Temporary

    adecco

    5+ YOECandidates need 5+ years of directly related executive assistant experience, preferably in finance. They must be advanced in Microsoft Word, PowerPoint, Excel and Outlook, and have Concur experience (Coupa is an asset). Strong written and verbal communication, discretion and the ability to switch priorities quickly are required.

    Concur, Coupa, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook

    Medical & Legal Customer Service Representative

    Toronto, ON
    $28/hrContract, Temporary

    adecco

    Candidates need a high school diploma and bilingual English and French skills, both verbal and written. Experience in customer service, legal, healthcare, or insurance work is preferred, along with strong attention to detail and comfort working remotely on their own device.

    Microsoft Office, Outlook, Excel

  • Physician Reviewer (MD/DO) - Medical AI Evaluation

    Toronto, ON +4
    RemotePart Time

    Mindrift: Mindrift (mindrift.ai) is the expert-sourcing platform built by Toloka, a Nebius Group (Nasdaq: NBIS) company and a global leader in data services…

    Mindrift needs candidates with an MD or DO, an active unrestricted US medical license, and board certification or completed residency. Candidates need broad multi-system clinical experience, strong reasoning, and C1-level written English.

Locations & environments

Locations

All of CanadaRemote · Hybrid · On-site · Field

Pro tip: add remote jobs to widen your search.

Exclude locations

Workplace type

Company jobs in these results

These are this company’s jobs loaded in your current search. The company may have more openings.