First seen by our source: 26 days ago
RQ09657 - ITSM Specialist
@ Source Code
Toronto, Ontario
Overview
Source Code is hiring an ITSM Specialist in Toronto, Ontario, on a contract of about six months with a high possibility of extension. The role sets up and runs ITSM processes (incident, change, release, problem, capacity, availability and continuity), creates reports and tunes KPIs, and requires hybrid work that moves to five days on site from January 5, 2026.
Responsibilities:
- Set up and coordinate ITSM process activities
- Provide technical guidance on ITIL processes
- Identify technical and change management needs
- Create reports and fine-tune KPIs
- Deliver training and reporting on ITSM
Requirements summary:
- Experience setting up ITSM processes
- Experience with Remedy, eSMT or similar tools
- Experience with Power BI or similar reporting tools
- ITIL, release, capacity, incident and change management experience
- Middleware monitoring tools such as Dynatrace
- Knowledge of IBM WebSphere, Liberty and cloud technologies
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Source Code
| Field | Value |
|---|---|
| Open jobs on Jobsy | 656 |
RQ09657 - ITSM Specialist
Toronto, Ontario (on site)
Contract (6 months to start, with high possibility of extension)
Hybrid: 3 Days onsite / 2 days remote
From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
From January 5, 2026, the candidate is required to work onsite 5 days a week fully
Provide execute and coordinate ITSM process activities and establish standard methodologies Provides technical guidance in ITSM processes that relates to: Service Planning, Incident Management, Change Management, Release Management, Service Level, Service Activation, Configuration, Problem management, Availability, Capacity and continuity Management, Training and Reporting. General Skills: Knowledge of systems analysis, design, development, configuration, testing release and installation principles, and tools for IT Service Management (ITSM) Identify technical and change management needs Knowledge of technology management, network infrastructure, and emerging technologies in the areas of telecommunications, office automation, productivity tools, and information management tools. Enterprise ITSM/ITIL principles, protocols, processes and standards knowledge Customer relationship management experience.
Must Haves:
- Experience in setting up ITSM processes.
- Creating reports for processes set-up.
- Experience Fine-tuning processes and improving KPIs.
- Experience with Remedy/eSMT or other service management tools
- Experience with reporting tools and data visualization e.g. PowerBI
- Experience with ITIL, release management, capacity management, incident and change management.
- Middleware Monitoring tools e.g. Dynatrace or other tools.
- Knowledge of - IBM WebSphere Application Server/NDM/Liberty and cloud technologies - IBM middleware, cloud based technologies and database.
Nice to have:
- Canadian public sector experience
Journal
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