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First seen by our source: 26 days ago

RQ09698 - Jr. Application Support Specialist

@ Source Code

Toronto, Ontario

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Overview

Source Code is hiring a Jr. Application Support Specialist for a 5-month contract, with possible extension, in downtown Toronto. The role supports hosting and operations for 200+ Java applications in the Government Services Shared Utility Service (SUS), covering middleware, cloud and ITIL incident and change processes. The posting requires hybrid onsite work that becomes five days a week in the office from January 5, 2026.

Responsibilities:

  • Incident intake and triage for hosted client applications
  • Service request fulfillment and change request implementation
  • Operations support and queue management
  • Reporting and data analysis for SUS hosting

Requirements summary:

  • IBM WebSphere Application Server experience
  • Urban Code Deploy and Velocity experience
  • Middleware monitoring with ITCAM or Dynatrace
  • OpenShift, Kubernetes and Ansible experience
  • ITIL incident and change management experience

Tools & skills

Source and dates

Source type not verified · manatal

Employer posting date
Not provided
First seen by our source
2026-10-12
Source record updated
2026-10-12

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentIT
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

Source Code

FieldValue
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Job description

RQ09698 - Jr. Application Support Specialist

Downtown, Toronto (Jarvis St)

Hybrid: 3 Days onsite / 2 days remote

- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home

- From January 5, 2026, the candidate is required to work onsite 5 days a week fully

contract 5 months, possible extension

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

Skillset:

Experience with middleware application suite such as but not limited to:

o IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM, Dynatrace

o Cloud technology including OpenShift, Kubernetes and Ansible

o Experience with ITIL Incident Management process

o Experience with ITIL Change Management process

o Experience with Remedy/eSMT or other service management tools

o Experience with reporting tools and data visualization e.g. PowerBI

o Demonstrate strong communication and problem solving skills

o Experience with standard MS office suite

o Demonstrate initiative and responsiveness

Must haves:

  • IBM WebSphere Application Server
  • Deployment Automation - Urban Code Deploy and Urban Code Velocity
  • Middleware Monitoring tools e.g. ITCAM, Dynatrace
  • Cloud technology including OpenShift, Kubernetes and Ansible
  • Experience with ITIL Incident Management process
  • Experience with ITIL Change Management process

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