Posted 2 months ago
SALES ACCOUNT MANAGER
@ Zytech Buildings Systems
Crossfield, Alberta
Overview
Dick's Lumber is hiring a Sales Account Manager to serve as the primary contact for assigned builder, developer and contractor customers across Western Canada. The role covers customer relationships, order accuracy, follow-ups and problem resolution, with a minimum of 3 years of sales and customer service experience in lumber, building materials or construction. The posting offers health and dental coverage, a company pension plan and paid time off.
Responsibilities:
- Serve as primary contact for assigned customers
- Ensure accurate and prompt product and service delivery
- Conduct regular customer follow-ups
- Investigate and resolve customer concerns
- Escalate complex issues to Business Development Manager
Requirements summary:
- Minimum 3 years of sales and customer service experience in lumber, building materials or construction
- Ability to read and interpret blueprints
- Proven sales and cold-calling experience
- Proficiency with MS Office and Outlook
- Ability to lift up to 50 lbs
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-15
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none |
| Work setting | Office, Client sites, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · lift 50 lb · computer moderate |
| Languages | English |
| Licences & certifications | OH&S, WCB |
| Education | College diploma (preferred) |
| Fields of study | Business, Sales, Marketing |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Zytech Buildings Systems
| Field | Value |
|---|---|
| Open jobs on Jobsy | 8 |
For over 60 years, Dick’s Lumber has been a trusted supplier to builders, developers, and contractors across Western Canada. We offer a comprehensive range of lumber, engineered wood products, building materials, and value‑added services—backed by deep product knowledge and strong industry relationships.
Key Responsibilities
- Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long‑term loyalty.
- Represent company with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service.
- Ensure customers receive requested products and services promptly and accurately.
- Conduct regular follow‑ups to confirm satisfaction and identify additional needs or opportunities.
- Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Escalate complex situations to the Business Development Manager when necessary.
- Perform additional duties as required.
Qualifications
- Post‑secondary education in Business, Sales, Marketing, or a related field is an asset.
- Minimum 3 years of sales and customer service experience in lumber, building materials, or construction.
- Strong knowledge of industry products, architectural/structural plans, and market trends.
- Ability to read and interpret blueprints.
- Proficiency with MS Office and Outlook.
- Proven sales and cold‑calling experience.
- Excellent communication, presentation, and interpersonal skills.
- Strong attention to detail, analytical thinking, and problem‑solving ability.
- Highly organized, able to multitask and meet deadlines in a fast‑paced environment.
- Ability to lift up to 50 lbs.
- Strong negotiation skills and the ability to work collaboratively.
- Working knowledge of OH&S and WCB regulations.
We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.
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