Sales Manager

We are hiring a Sales Manager in Calgary, AB!

Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!

Perks and Benefits to working at Action Furnace:

· Competitive annual salary

· Exceptional health and dental benefits

· RRSP matching program

· Health spending account

· Employee assistance program

· Life insurance

Responsibilities:

This position will include, but not be limited to the following:

Sales Team Leadership

· Lead and inspire the sales team to achieve individual and team goals while maintaining high morale.

· Establish and communicate sales targets and objectives to the team.

· Provide ongoing coaching, training, and professional development to enhance team members’ sales capabilities.

Sales Process Management/Call by Call Management

· Maintain uniformity in the sales approach across all team members to drive predictable outcomes.

· Provide real-time oversight and support for sales calls to ensure proper execution of the sales process.

· Offer feedback during or after calls to address missed opportunities, improve closing techniques, and reinforce best practices.

Performance Management

· Establish clear performance metrics (e.g. closing rates, revenue targets, lead conversion rates) for each team member.

· Regularly review individual and team performance against set benchmarks.

· Conduct regular performance reviews and one-on-one coaching sessions to address strengths and areas for improvement.

Customer Relations Management

· Act as a point of escalation for customer complaints or issues and ensure timely resolution.

· Work closely with the sales team to gather insights about customer preferences and challenges, tailoring solutions accordingly.

· Use customer feedback to improve sales strategies and identify opportunities for new products or services.

Metrics and Reporting

· Monitor and analyze key sales performance indicators, such as revenue, conversion rates, average sales value, and customer acquisition costs.

· Develop accurate sales forecasts based on historical data, market trends, and team performance.

· Use metrics to inform strategic decisions and optimize the sales process.

Qualifications:

· 5+ years of sales experience

· 3+ years of management experience

· Strong leadership skills with team management experience

· A track record of achieving sales targets and driving business growth

· HVAC industry knowledge is an asset

Values -

Commitment to Teaching and Learning – Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.

Integrity – Demonstrates ability to follow through on commitments. Do the right thing.

Embrace Change – Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.

Team Player – Ability to work collaboratively with others to achieve company objectives.

We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying!

Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.