Posted 9 months ago
Salesforce Business Analyst – Service Cloud
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring a Salesforce Business Analyst for a full-time, hybrid role with three days a week in the office. The analyst acts as liaison between business stakeholders and technical teams to gather, analyze and document requirements for Salesforce solutions, and to deliver configurations and enhancements aligned with business objectives. The posting asks for 6 to 8 years of experience.
Responsibilities:
- Act as liaison between business stakeholders and technical teams
- Gather, analyze and document requirements for Salesforce solutions
- Ensure alignment with business objectives
- Deliver high-quality configurations and enhancements
Requirements summary:
- Strong knowledge of Salesforce CRM (Sales Cloud, Service Cloud or Marketing Cloud)
- Experience in requirements gathering and process analysis
- Familiarity with Agile methodology and JIRA, Confluence
- Excellent communication and stakeholder management skills
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-01-28
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 6+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
Role: Salesforce Business Analyst
Hybrid: 3 days in office
Role Descriptions: Act as a liaison between business stakeholders and technical teams to gather| analyze| and document requirements for Salesforce solutions. Ensure alignment with business objectives and deliver high-quality configurations and enhancements.Strong knowledge of Salesforce CRM (Sales Cloud| Service Cloud| or Marketing Cloud).Experience in requirements gathering| process analysis| and documentation.Familiarity with Agile methodology and tools like JIRA| Confluence.Excellent communication and stakeholder management skills.
Skills: Salesforce~Digital : Salesforce Service Cloud
Experience Required: 6-8
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