Posted 29 days ago
Salesforce Engagement Manager
@ NeuraFlash, Part of Accenture
Alberta
Overview
NeuraFlash, Part of Accenture, is hiring an Engagement Manager to own customer relationships from a delivery perspective across its Salesforce and AI portfolio. The role oversees project teams hands-on, takes part in sales cycles, and transitions customers from sale to delivery. The posting states travel of up to 25% and a remote or in-person arrangement.
Responsibilities:
- Manage customer relationships and project delivery
- Oversee project teams hands-on and escalate issues
- Take part in sales cycles and account growth plans
- Transition customers from sales to delivery, including kickoff
- Staff project teams and manage staffing risk
Requirements summary:
- 10+ years of consulting experience
- 5+ years leading engagements of 15+ team members
- 5+ years architecting and delivering Salesforce solutions
- Pre-sales and commercial experience creating SOWs and estimates
- Strong executive communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-10-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 10+ years |
| Management experience | 5+ years |
| Manages people | Yes |
| Travel | air: moderate · ground: minimal |
| Work setting | Office, Home, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
NeuraFlash, Part of Accenture
Saved company profile
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Full company description
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
- LinkedIn followers
- 14,517,504
- People associated on LinkedIn
- 671,740
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- Grand Canal Harbour, Dublin 2, IE
- 415 Mission Street, Floor 31-34, San Francisco, California 94105, US
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- Suites 2/F, 3/F&41/F 4103-10 One Island East, Taikoo Place, 18 Westlands Road, Quarry Bay, Hong Kong, Hong Kong, HK
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- Business categories
- Business Information Systems
- Service Industry
- Sustainability
- Consulting
- Data Management
- Software
- Infrastructure
- Enterprise Software
- Public Safety
- Management Consulting
- Supply Chain Management
- Cloud Computing
- Advertising
- Outsourcing
- Manufacturing
- Construction
- Information Technology
- Cyber Security
- Content
- Non Profit
- Information Services
- Marketing
- Financial Services
- Analytics
- Artificial Intelligence (AI)
- Other recorded names
- Accenture Infrastructure & Capital Projects, LLC
- Accenture
- Accenture Infrastructure and Capital Projects, LLC
- Specialties
- Management Consulting
- Systems Integration and Technology
- Business Process Outsourcing
- and Application and Infrastructure Outsourcing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 6,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 10,001+ employees |
| Headquarters | Dublin 2 |
| Organization type | Public Company |
| Specialties | Management ConsultingSystems Integration and TechnologyBusiness Process Outsourcingand Application and Infrastructure Outsourcing |
| Open jobs on Jobsy | 23 |
| View page |
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO:
- Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients
- Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint
- Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation
- Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
- Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
- In collaboration with Neuraflash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
- Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
- Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
- Travel up to 25% for customer projects and company events
QUALIFICATIONS:
- 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
- 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years of experience architecting, selling, and delivering Salesforce solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds
- Deep expertise in Contact Center or Salesforce solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems
- Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
- Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
- Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
- Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings
PREFERRED SKILLS:
- Passion for delivering software solutions, building Salesforce solutions with state-of-the-art technology
- Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
- Eager to embrace challenging situations and enjoys solving complex problems
- Proven ability to work cross-functionally
- Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
- Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
- Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
- Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
- Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
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