Posted 1 hour ago
Scheduling Dispatcher
@ BGIS
Markham, Ontario
Overview
BGIS is hiring a Scheduling Dispatcher, a full-time role that schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians. The job involves building daily schedules, prioritizing work orders and monitoring progress to optimize technician utilization. Salary is $47,118 to $58,897 per year, with on-call and shift availability required.
Pay:
$47,118–$58,897 a year
Responsibilities:
- Prepare and distribute technicians' daily schedules
- Receive service requests and create work orders
- Assign priority and dispatch work orders to technicians
- Monitor work order progress and technician utilization
- Prepare reports for resource planning
Requirements summary:
- 1 to 3 years dispatch, scheduling or customer service experience
- Computer proficiency in MS Outlook and MS Excel
- Ability to work under pressure and prioritize work
- Strong communication and customer service skills
- Available for shifts and on-call emergencies
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-11-14
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Business operations |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
BGIS
| Field | Value |
|---|---|
| Headquarters | Markham |
| Open jobs on Jobsy | 559 |
| SUMMARY |
The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.
| KEY DUTIES & RESPONSIBILITIES |
- Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
- Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
- Receives service requests from the call center and documents service request details into a work order
- Assesses and assigns priority to the work order
- Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
- Monitors and follows up on work order progress to ensure timely completion
- Prepares reports to assist in monitoring work orders and resource planning
- Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
- Other duties as assigned
Work Requirements
- Must be able to work shifts, be on-call and be available to respond to emergencies
| KNOWLEDGE & SKILLS |
- 1 to 3 years of dispatch, scheduling or customer service work experience
- Ability to work well under pressure
- Ability to prioritize work orders based on order of importance and impact
- Ability to allocate work orders that result in optimal human resource utilization
- Ability to understand service request requirements and assign work orders to appropriate Technicians
- Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
- Strong customer service orientation along with strong customer service skills and sense of urgency
- Good communication skills
- Understanding of and previous work experience within the facility management services organization, an asset
Licenses and/or Professional Accreditation
- None required
This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
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