First seen by our source: 14 days ago
Scheduling Specialist
@ Senior Helpers Vancouver BC
Vancouver, British Columbia
Overview
Senior Helpers Vancouver BC is hiring a full-time Scheduling Specialist to coordinate and manage caregiver and client schedules for home care. The role covers building the caregiver schedule, handling callouts and conflicts, and serving as the family's point of contact for staffing.
Responsibilities:
- Build and manage caregiver and client schedules
- Handle callouts, late arrivals and scheduling conflicts
- Communicate schedule changes to clients and families
- Track attendance and audit timecards
- Coordinate shift back-fill
Requirements summary:
- High school diploma or equivalent required
- Associate degree or equivalent experience preferred
- Customer service experience preferred
- Staffing or scheduling experience preferred
- Experience with multi-line telephones
Tools & skills
Source and dates
Source type not verified · hireology
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Senior Helpers Vancouver BC
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Senior Care, Only Better
Full company description
Senior Helpers Vancouver, BC is the premier provider of in-home senior care. We offer tailored home care services ranging from companion care for seniors who need daily assistance to in-depth specialized care for those with Alzheimer’s, Dementia, Parkinson’s and other chronic diseases.
- LinkedIn followers
- 1,170
- People associated on LinkedIn
- 10
- Reported office locations
- 4548 W 10th Ave, Vancouver, British Columbia V6R 2J1, CA
- Other recorded names
- Senior Helpers Vancouver BC
- Senior Helpers Vancouver
- Profile identifies a recruitment agency
- No
Senior Helpers Vancouver, BC is the premier provider of in-home senior care. We offer tailored home care services ranging from companion care for seniors who need daily assistance to in-depth specialized care for those with Alzheimer’s, Dementia, Parkinson’s and other chronic diseases.
| Field | Value |
|---|---|
| Industry | Individual and Family Services |
| Company size | 51-200 employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Privately Held |
| Open jobs on Jobsy | 13 |
| View page |
This job description outlines the Scheduling Specialists’ objective, primary responsibilities, and/or requirements and qualifications.
Objective: The Scheduling Specialists’ responsibility is coordinating and managing caregiver schedules and ensuring the client's needs are fulfilled. To establish rapport, communicate timely, coordinate, and manage caregiver and client schedules. Ensure overall satisfaction of the caregiver and client, in conjunction with meeting the overall established goals of the office, following the mission statement, policies, and procedures.
Reports to: Director of Operations, Recruiting Manager
Primary Responsibilities (including, but not limited to):
- Manages workload based on SMART Goals and personal initiative and prioritization.
- Select, schedule, and coordinate caregivers based on new and existing clients' assessment and care plan information. Maintains appropriate gross profit margin for each case.
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or "callouts" arise. Company schedule must be completed three days before all scheduled shifts.
- Communicate timely and positively any caregiver changes and schedule updates ahead of the scheduled time with the client/family.
- Track and record in company software all instances of assignment refusals, callouts, late arrivals, early departures, etc.
- Manages all caregiver callouts, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies
- Communicate and provide input to the internal staff on "Hiring for the Void" regularly.
- May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc., in computer software. Collects new documents as directed, notifies supervisor when new records cannot be obtained.
- Audits timecards regularly to ensure hours match scheduled hours.
- Demonstrate an ability to identify and solve problems; use initiative and sound judgment to make quality decisions.
- Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
- Act as point of contact with the client's family regarding staffing schedules
- Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
- Work with the supervisor to resolve complaints, incidents, and injuries.
This job description may be modified at any time. Other duties and responsibilities may be assigned.
Qualifications
- A High School Diploma or equivalent (GED) is required. An associate degree is preferred or equivalent work experience.
- Previous experience in customer service is preferred.
- A minimum of one year in a staffing/scheduling/logistics position is preferred.
- Knowledge of general home care/healthcare staffing preferred.
- Excellent organization and communication skills.
- Quick-thinking and astute decision-making skills
- Team player, excellent verbal, and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.
- Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience within a fast-paced environment.
- Excellent problem-solving and creative-solution abilities.
Journal
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