Sea Export Coordinator

Existing Vacancy - Actively Recruiting

About Us

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.

The Opportunity

We are seeking a Sea Freight Export Coordinator to support the day-to-day operations and ongoing success of our Sea Freight Export division. In this role, you will help ensure the efficient coordination of export shipments, maintain high service standards, and contribute to the smooth execution of freight forwarding activities.

In addition, you will provide exceptional customer service and sales support, serving as a key liaison between internal teams and external customers to ensure clear communication, timely issue resolution, and a positive customer experience.

What You’ll Do

• Provide exceptional customer service as the primary point of contact for client inquiries, concerns, and complaints, with a strong focus on assigned key accounts.
• Support Sea Freight Export operations by ensuring all documentation is processed accurately and efficiently to reduce errors.
• Prepare and submit accurate monthly reports as required by management and customers.
• Communicate shipment updates to export customers and assist the sales team with rate negotiations and service quotations.
• Maintain organized and accurate filing systems, update shipment information within company systems, and ensure billing accuracy.
• Coordinate export shipments and distribute pre-alert notifications to customers and relevant internal departments as required.
• Assist the division/department manager with the ongoing maintenance of the company’s ISO policies, participate in meetings, and contribute to achieving overall terminal objectives.
• Adhere to all company safety policies, procedures, and practices.
• Promptly report any unsafe conditions or activities to the supervisor and/or Human Resources.
• Work under general guidance regarding assigned tasks and projects, determining appropriate methods, workflow, scheduling, and execution while following established policies and procedures.
• Provide departmental support during peak workloads, employee vacations, and unplanned absences.
• Contribute to proactive team initiatives that support departmental and organizational goals.
• Demonstrate leadership through professional example, knowledge sharing, and skill development of others.
• Perform additional job-related duties and responsibilities as assigned by management.

What You Bring

• Formal academic training in a related field, with CITT or CIFFA certification preferred, combined with two to four years of relevant industry experience and/or training; or an equivalent combination of education and practical experience.
• Ability to read, analyze, and interpret a variety of documents, including safety regulations, operating instructions, maintenance guidelines, and procedural manuals.
• Strong written communication skills with the ability to prepare routine reports, business correspondence, and related documentation.
• Effective verbal communication skills, with the ability to present information clearly to customers, colleagues, and groups within the organization.
• Demonstrated mathematical aptitude, including the ability to calculate discounts, interest, commissions, percentages, proportions, area, circumference, and volume, as well as apply basic algebraic and geometric concepts.
• Proficient in the use of personal computer applications, including email, record management systems, databases, word processing software, spreadsheets, and presentation/graphics programs.

Why Join KWE?

• Fast-paced, dynamic environment with a great team
• Opportunity for advancement
• Generous bonus program linked to company & individual success
• Competitive and equitable compensation packages
• Comprehensive group benefits
• Company paid pension program
• Accessible and inclusive work environment
• Flexible / hybrid work arrangements

If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you!

KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email [email protected].

For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/