Posted last month
Security Command Centre Operator
@ Paladin Security Group
Vernon, British Columbia
Overview
Paladin Security Group is hiring experienced Security Command Centre Operators on a part-time basis to coordinate emergency response, monitor alarms and video, and dispatch resources to client facilities across the province. The role runs 24/7 and requires security licensing, integrated security systems experience and strong discretion. Uniforms and a learning management system are provided.
Responsibilities:
- Monitor alarm events, live incidents and surveillance video
- Dispatch emergency services and security staff
- Handle after-hours service requests and triage system issues
- Maintain detailed incident logs and evidence reports
- Conduct daily compliance audits
Requirements summary:
- BC Security License or ability to obtain
- Minimum 1 year security industry experience
- Minimum 6 months security control centre experience
- Minimum 6 months with integrated security systems
- Experience with access control and alarm software
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · joblink
- Employer posting date
- 2026-09-24
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Experience | 1+ years |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | BC Security License |
| Perks mentioned | Employee discount, Paid training, Uniform provided |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paladin Security Group
Saved company profile
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Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
- #600 Oxford Tower Suite, 10025 102A Ave NW, Edmonton, Alberta T5J 2Z2, CA
- #101 - 50 Bedford Highway, Halifax, NS B3M 0J9, CA
- #400 - 401 The West Mall, Toronto, ON M9C 5J5, CA
- #1420 – 220 Portage Avenue, Winnipeg, Manitoba R3C 0A5, CA
- #100 - 124 Seymour Street, Kamloops, British Columbia V2C 2E1, CA
- #227 - 1891 Springfield Road, Kelowna, British Columbia V1Y 5V5, CA
- 190 Victoria Street, Prince George, British Columbia V2L 2J2, CA
- 420 William Street, Victoria, British Columbia V9A 3Y9, US
- #300 - 7101 5th Street SE, Calgary, Alberta T2H 2G2, CA
- 10-431 MacKenzie Boulevard, Fort McMurray, Alberta T9H 4C5, CA
- #103 - 9805 97th Street, Grande Prairie, Alberta T8V 8B9, CA
- #202 – 514 Stafford Dr N, Lethbridge, Alberta T1H 2B2, CA
- #103 - 7240 Johnstone Drive, Red Deer, Alberta T4P 3Y6, CA
- 6209 E 50th Ave, Lloydminster, Saskatchewan S9V 2G4, CA
- #5 – 318 105th Street East, Saskatoon, Saskatchewan S7N 1Z3, CA
- #20 99-18th Street, Brandon, Manitoba R7A 0N2, CA
- #110 - 993 Princess Street, Kingston, Ontario K7L 1H3, CA
- #1 - 543 Mill Street, Kitchener, Ontario N2G 2Y5, CA
- #229 - 1069 Wellington Road South, London, Ontario N6E 2H6, CA
- 5546 Portage Road, Niagara Falls, Ontario L2E 6X2, US
- #116 - 2885 Lauzon Parkway, Ontario, Windsor N8T 3H5, CA
- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 40 |
| View page |
We are seeking experienced Operators, in this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre (SCC) ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property. Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.
What We Offer
- Competitive wages
- Uniforms provided at no cost
- Development and training through Paladin's Learning Management System
- Opportunities for career growth in the field or corporate
- Extended health and dental benefits
- Employee and Family Assistance Program
- Exclusive discounts for employees
Responsibilities
- Monitor alarm events, live incidents, and surveillance video
- Dispatch emergency services and security staff when needed
- Handle after-hours service requests and triage tech/system issues
- Maintain detailed incident logs and evidence reports
- Operate integrated software platforms (CCTV, Access Control, Intrusion)
- Manage high-volume communication via phone, email, and internal systems
- Conduct daily compliance audits
- Remain calm, organized, and professional in high-stress scenarios
- Other duties as required to meet operational needs
Qualifications
- BC Security License or ability to obtain
- Minimum 1 year of work experience in the security industry
- Minimum 6 months of security control centre or command center work experience (please note that call centre / customer service alone is not sufficient)
- Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experience
- Minimum 6 months using integrated security systems (CCTV, access control, intrusion detection)
- Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)
- Experience working with Photo ID software, hardware, and HID card systems
- Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)
- Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
- Positive customer service experience in a professional environment
- Strong time management, organizational, and prioritization skills
- Ability to work independently in high-pressure, fast-paced environments
- High level of discretion and confidentiality in handling sensitive information
- Legal authorization to work in Canada
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