Security Guard - Edmonton

Position Summary

The Security Guard is responsible for maintaining a safe, secure, and professional environment for patrons, clients, staff, and visitors. This role supports site operations by enforcing property standards, monitoring access control and CCTV systems, responding to incidents and emergencies, and delivering professional customer service in a busy and dynamic environment.

Key Responsibilities

• Maintain compliance with property standards, rules, and regulations in a reasonable and professional manner.
• Enforce access control procedures and manage entry points as required.
• Monitor CCTV surveillance systems and report suspicious activity or incidents.
• Conduct periodic patrols of the property by foot as assigned.
• Respond to medical emergencies and provide First Aid, CPR, or AED support until medical professionals arrive.
• De-escalate emergency or crisis situations using tact, diplomacy, and sound judgment.
• Assist emergency services and law enforcement personnel when required.
• Address trespassers and unauthorized persons on the property in a fair, safe, and professional manner.
• Investigate incidents and occurrences and prepare detailed incident reports.
• Maintain a detailed memo book and accurate documentation of all relevant matters.
• Maintain the peace, safety, and security of all patrons, clients, staff, and visitors on the property.
• Support access control, line management, customer service, and daily operations as directed.

Required Qualifications

• Valid Alberta Security Licence.
• Valid OFA Level 1 certificate.
• Current First Aid certification.
• CTSS Level 2 certification.
• Minimum 1 year of prior security experience.
• Ability to stand, walk, and patrol by foot for extended periods, including 8- to 12-hour shifts.
• Strong verbal and written communication skills.
• Strong command and fluency in English, both written and verbal.
• High degree of professionalism and sound judgment under pressure.
• Ability to work in a fast-paced, dynamic environment both indoors and outdoors as required.
• Comfortable working in busy, highly populated areas.
• Ability to attend and respond to stressful emergency situations.
• Strong attention to detail and observational awareness.
• Strong interpersonal skills, emotional intelligence, and ability to work productively in a team environment.
• Ability to retain relevant information provided by management and designated staff.

Preferred Qualifications

• Experience in Loss Prevention or Retail Security is considered an asset.
• Demonstrated ability to take a proactive approach to onsite situations.
• Ability to receive and apply constructive feedback appropriately.

#GTHP

Security Guard – Edmonton

Pay: $19.00–$22.00 per hour, depending on site assignment
Job type: Full-time, part-time & casual (hourly)

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Our Values

• Community First: Servant heart, respectful, pride of place, mindful.
• Above and Beyond: Finishing touch, go the extra step, give more.
• Accountability: Ownership mindset, do what we say, keep our word.
• Creative Initiative: Outside-the-box thinking, proactive problem solving, resourceful.
• Be Awesome: Be prepared, be well presented, and have a good attitude.

The Role

We're looking for reliable, professional security guards who take pride in customer service. You'll often be the first person a tenant, shopper, visitor, or contractor meets, so how you greet, help, and guide people matters as much as how you protect the property. Depending on your site, you may work a front desk or concierge post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant property.

In our interview process, we'll get to know you and your experience, and determine which site is the best fit for your skills and experience!

Pay, Benefits & Growth

• Pay rate dependent on site assignment. You'll start at your site's starting rate, with the opportunity to move up based on reliability and performance
• Health and dental benefits for full-time employees working 32 or more hours per week
• Opportunities to grow, with training, mentorship, and promotion from within, including through our Supervisor Development Program
• Full-time, part-time, and casual positions, with day, afternoon, night, weekend, and holiday shifts
• A supportive team that recognizes initiative, reliability, and results

What You'll Do

• Patrol retail areas, mall floors, exterior property, parkade areas, stairwells, common areas, and other assigned posts.
• Maintain a visible and professional security presence throughout the property.
• Visit retail tenants regularly to build strong working relationships and promote a sense of safety and security Security Office.
• Check in with employees or managers to identify concerns, issues, suspicious activity, or unusual behaviour.
• Report tenant concerns, safety hazards, suspicious behaviour, and security issues to the Control Center Security Office.
• Respond to Control Center reports, security concerns, disturbances, alarms, medical incidents, fires, and emergency situations Security Office.
• Observe, report, and respond to site-specific behaviours such as loitering, sleeping, panhandling, and other disruptive activity Security Office.
• Assist tenants, contractors, customers, and guests in a professional and respectful manner Security Office.
• Support emergency procedures, evacuations, and crisis response when required.
• Monitor CCTV and access control systems as assigned.
• Complete daily audits, activity reports, incident reports, logs, notebook entries, and other required documentation accurately Security Office.
• Document incidents, inspections, irregularities, and important interactions clearly and professionally.
• Use conflict de-escalation techniques when dealing with difficult, aggressive, or disruptive individuals.
• Issue trespass notices or assist with removals only when authorized by site procedures.
• Follow company policies, post orders, emergency protocols, and site-specific procedures.
• Work independently and as part of a security team to support a safe retail environment.

What You Bring

• Valid Alberta Security Guard License required.
• Previous tactical security experience required.
• Previous hands-on security experience required.
• Handcuff training/certification considered an asset or required based on site needs.
• CCTV monitoring and access control experience preferred.
• Strong computer skills required.
• Ability to walk and stand for long periods, including approximately 15,000 to 20,000 steps per shift.
• Previous experience in retail security, mall security, tactical security, loss prevention, public safety, or customer service preferred.
• First Aid and CPR certification required or must be obtained.
• Fire safety training and knowledge of proper fire extinguisher use considered an asset.
• Strong observation and critical thinking skills Security Office.
• Excellent verbal and written communication skills Security Office.
• Ability to remain calm and composed under pressure or during emergency situations Security Office.
• Ability to work flexible hours, Including Days, weekends, and holidays Security Office.
• Physical fitness and ability to perform patrol duties for extended periods Security Office.
• Ability to follow instructions, site procedures, and emergency protocols.
• Strong customer service mindset with a professional, respectful, and calm approach.

Nice to Have

• Previous security experience (1+ year preferred)
• Experience in a commercial office tower or multi-tenant building
• Concierge, front desk, or hospitality experience
• Loss prevention or retail security experience
• Leadership or supervisory experience

How to Apply

Ready to be awesome? Click Apply today and attach your resume, a copy of your BC Security Worker Licence, and your OFA certificate (if you have one).

We thank all applicants; only those selected for an interview will be contacted.

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.