Security Supervisor

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

The Security Supervisor is responsible for ensuring the overall safety and security of the hotel’s guests, employees, and hotel premises. They works 12 hour night shifts, to be present in the absence of the Security Director. They will be responsible for the Security Service Control Centre and Supervision / Dispatching Security Officers. They will act as a member of the Emergency Response Team, coordinating the security response to fire, accident, safety concerns and calls for medical assistance. The Security Supervisor ensures that any violation to law or hotel policy is investigated and duly addressed.

• Supervision of Security Control Center
• Supervision of Security Agents
• Assist in overseeing the safety and security training of all colleagues.
• Assist in managing the security department’s day to day operations.
• Ensure Emergency Response Coordination.
• Dispatch and Control Center Alarm Monitoring.
• Ensure access the hotel’s various access points are controlled and if required staffed
• Ensure loss prevention protocols are being utilized consistently and routinely
• Ensure the systems the security team rely on are functioning and maintained: CCTV, door alarms, panic buttons, etc…
• Maintain Lost and Found procedures and integrity
• Review and ensure completion of Daily Security Report
• Ensure BEO’s and related security requirements are completed and invoices are tracked and paid
• Assist with VIP movements when required
• Contract Security and Toronto Police ordering and coordination.
• Ensure score and synergy tickets are accurately completed
• Audit daily security patrols and deficiencies
• Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock system
• Convention/Hospitality awareness and security preparation.
• Assign resources as need for large events/parties/Galas/Conventions. Prepare and plan in advance for all major events.
• Correcting and reporting of fire hazards, health and safety hazards
• Knowledge and application Municipal, Provincial, and Federal statues with attention to the Trespass to Property Act.
• Other duties as assigned by the Director of Security & Emergency Management

Qualifications

• Valid First Aid and C.P.R. certificates
• Valid Ontario Security License
• Five years’ experience in security and safety of property and people, preferably in a hotel
• Excellent organization skills, written and oral communication skills
• Self-motivated individual who has strong leadership qualities
• Computer knowledge of Word, Excel, and Powerpoint
• Available to work overnight shifts, weekends and holidays
• Law and Security Diploma or Law Enforcement Certification or comparable working experience

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

• The salary range for this position is $60,960 - $79,218. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.