Posted 15 months ago
Senior Bilingual Deskside Support Technician
@ Coreio Inc
Montréal, Quebec
Overview
Coreio Inc is hiring a Senior Bilingual Deskside Support Technician for a 7-month contract in Montreal. The role provides on-site and remote IT support, resolving routine and non-routine issues escalated from the Service Desk, with Windows 11 and Intune experience required.
Responsibilities:
- Provide on-site and remote technical assistance
- Troubleshoot issues escalated from the Service Desk
- Log, triage and follow up on service requests
- Document issues, solutions and resolutions
- Circulate on site for proactive support
Requirements summary:
- Windows 11 and Intune experience required
- iOS device migration to Intune
- Proven deskside and IT support experience
- Strong customer service and communication skills
- Microsoft 365 desktop experience an asset
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2025-08-07
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Coreio Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We've joined Blue Mantis. Follow us there for everything that comes next: linkedin.com/company/blue-mantis
Full company description
Coreio is now part of Blue Mantis. For over 40 years, Coreio built a reputation as a trusted IT partner for organizations across North America — delivering expert advisory, managed workplace services, ServiceNow solutions, and enterprise-grade infrastructure and operations support. Our "Inside Out" approach has always started with a deep understanding of our clients' business needs, then worked backwards to design the right solution. That hasn't changed. What has changed is the scale of what we can now deliver. By joining Blue Mantis, a security-first IT services provider specializing in business modernization, the Coreio team brings its ServiceNow expertise, Canadian market depth, and nearshore delivery capabilities into a broader portfolio that now includes advanced cybersecurity, cloud modernization, and AI enablement. Same team. Same client-first mindset. A much bigger toolbox. If you've followed Coreio here, we'd love to stay connected. All of our content, insights, and updates are now moving to the Blue Mantis LinkedIn page. 👉 Follow Blue Mantis: linkedin.com/company/blue-mantis
- LinkedIn followers
- 9,155
- People associated on LinkedIn
- 135
- Reported office locations
- 190 Millway Ave, Concord, Ontario L4K 3W4, CA
- Business categories
- Information Technology
- Other recorded names
- Coreio Inc
- Coreio
- Specialties
- IT Infrastructure & Operations
- Lifecycle Services
- Managed IT Services
- Advisory Services
- Site Reliability Engineering
- Data Centre Operations
- Service Desk Request Management
- Service Desk Incident Management
- Deskside Support Hardware Maintenance Repair
- Deskside Support IMAC
- IT Asset Lifecycle Management
- Network Services
- IT Asset Configuration
- Cloud Managed Services
- Operations Management
- Asset Management
- Server/Virtualization
- Security and Governance
- ServiceNow
- Technology Implementation
- and Cybersecurity
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Coreio is now part of Blue Mantis. For over 40 years, Coreio built a reputation as a trusted IT partner for organizations across North America — delivering expert advisory, managed workplace services, ServiceNow solutions, and enterprise-grade infrastructure and operations support. Our "Inside Out" approach has always started with a deep understanding of our clients' business needs, then worked backwards to design…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Concord, Ontario |
| Organization type | Privately Held |
| Year founded | 1981 |
| Specialties | IT Infrastructure & Operations Lifecycle ServicesManaged IT ServicesAdvisory ServicesSite Reliability EngineeringData Centre OperationsService Desk Request ManagementService Desk Incident ManagementDeskside Support Hardware Maintenance RepairDeskside Support IMAC |
| Open jobs on Jobsy | 3 |
| View page |
Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
Seeking a skilled and proactive Bilingual Deskside Support Technician to provide both on-site and remote IT support for a 7 month contract based in Montreal. The ideal candidate will be responsible for assisting users with resolving routine and non-routine technical issues. This role will also serve as the primary point of contact for technical support that requires on-site intervention, ensuring the smooth operation of information systems.
Key Responsibilities:
- Provide on-site and remote technical assistance to resolve IT-related issues promptly and effectively.
- Receive, review, and complete service requests, ensuring all issues are addressed and resolved.
- Troubleshoot and resolve technical issues transferred from the Service Desk that require on-site intervention.
- Ensure all technical problems are resolved in a professional, efficient, and customer-focused manner.
- Document technical issues, solutions, and resolutions clearly for future reference and reporting.
- Collaborate with other technical teams when necessary to resolve complex issues.
- Follow up on service requests to ensure timely resolution and high user satisfaction.
- Shoulder Taps for Incidents and Requests (Level 1 Support): Log and triage all incidents and service requests.
- Provide on-site Level 2 support for incidents and requests within the technician’s area of expertise.
- Ensure proactive site visits and stay visible by actively circulating throughout the office area.
Qualifications :
- Experience with Windows 11 and Intune is a must
- IOS device migration to Intune
- experience with Microsoft 365 desktops would be a nice to have
- Proven experience in providing deskside support and IT assistance, with expertise in both on-site and remote support.
- Strong technical knowledge of computer systems, software, and networking.
- Ability to resolve both routine and non-routine technical problems efficiently.
- Excellent troubleshooting skills, with the ability to explain technical information clearly.
- Leadership qualities and a proactive approach to problem-solving and service delivery.
- Strong customer service skills with the ability to professionally handle user requests.
Desired Skills:
- Experience managing and prioritizing multiple service requests.
- Strong communication and interpersonal skills to foster relationships with users and colleagues.
- Self-motivated with the ability to work independently as well as part of a team.
- Ticketing and Documentation: Record all actions, resolutions, and tickets in the designated ticketing system. Familiarity with ServiceNow for incident management and asset tracking is preferred.
- Problem Resolution and Escalations: Collaborate with the appropriate support teams (e.g., telecom) and escalate unresolved issues as needed. The ideal candidate should have hands-on experience managing and troubleshooting teleconference rooms, including audio and visual equipment.
- Demonstrated technical knowledge and an ongoing curiosity to prevent recurring issues.
- Ability to take initiative and continuously improve user experience and office functionality.
- Hands on experience with server room operations, such as maintaining hardware and ensuring system uptime, would be highly beneficial.
Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.
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