Senior Billing Coordinator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the Supervisor, Billing, the Senior Billing Coordinator will be responsible for assisting in all phases of client billing, including matter opening assistance, prebill review, bill & eBill preparation, records management, financial reporting, analysis of client bill appeals, tracking outstanding issues for resolution and high-level issue resolution including engagement of internal and external stakeholders. As a Senior member of the Billing Team, you will be relied upon to deliver support and training to other Billing Team members. You will also be called upon as a billing subject matter expert to assist with projects and/or questions.

Major Responsibilities:

• Review prebills and work with Osler Partners to issue bills & eBills
• Track, follow-up and handle any billing related issues or delays
• Handle client billing inquiries
• Provide regular reporting to the Management Team to track progress on efforts and ensure all pending tasks are handled in a timely manner
• Create training materials and provide insights to internal stakeholders
• Actively participate in any billing process improvements including implementing and testing of system enhancements
• Provide back up and support for other Billing Team members during absence and vacation
• Provide technical billing support and guidance to internal and external stakeholders
• Act as subject matter expert for Legal Assistants and Partners as it relates to billing
• Maintain accurate client and matter records to ensure future billing success
• Review client billing guidelines to ensure the Firm is complaint with the guidelines
• Train timekeepers and legal assistants on the Firm’s various billing software tools
• Coordinate inquiries from stakeholders with the relevant internal teams

Position Requirements

Education and Experience

The position requires a university or college degree in a business discipline, including some accounting and finance courses, with a minimum of 3 years of billing, finance or accounting experience, preferably in a legal billing environment. Experience with Aderant, Pre-Bill Viewer, eBilling Hub, eBilling platforms or similar legal billing software is required. An equivalent combination of education, training and experience may be acceptable.

Knowledge and Skills

• Knowledge of CMS/Aderant, eBillingHub, Prebill Viewer, PowerBI and MS Office software products is an asset
• Experience providing excellent service in a fast-paced legal environment
• Strong Microsoft Excel skills are an asset
• Excellent communication and problem-solving skills are required
• Analytical ability to identify issues and drive resolution results
• Ability to interact with senior members of the Firm
• Attention to detail, organization and time management skills, along with the ability to balance daily work

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 1 day per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

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