Senior Claims Adjuster

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Senior Claims Adjuster
Status: Full-Time, Regular
Department: Claims
Reports to: Senior Legal Counsel
Location: Markham
Compensation: $69,136 - $110,618

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary:
The primary responsibility of the Liability Claims Adjuster is to investigate, defend and/or settle property damage liability claims from customers and subrogated insurers. You will also prepare Small Claims Court legal documents, represent the company at small claims pre-trials, and act as a witness at Superior Court examinations for discovery and Small Claims Court trials.

Responsibilities:

• Receiving and reviewing incoming calls and emails from customers
• Communicating with customers by phone and email to arrange for remediation of property damage
• Working with emergency contractors to provide emergency property remediation services to customers and to obtain repair estimates
• Work with company field team to investigate claims, including by gathering and preserving evidence
• Where appropriate, communicating with customers to settle property damage claims
• Receiving and reviewing Small Claims Court proceedings from subrogated insurers for property damage claims, including preparing Defences
• Communicating with subrogated insurer adjusters and legal counsel to investigate and, where appropriate, settle Small Claims Court proceedings
• Communicating with potentially liable third-parties to seek indemnification
• Working with the company’s legal team on assessing liability
• Documenting investigations steps
• Assessing damages, including by determination of actual cash value of claims submitted
• Assisting Claims Manager with escalated customer complaints

Qualifications:

• Excellent customer service orientation and strong communications skills
• Strong investigation and negotiating skills
• Sound oral and written advocacy skills
• Strong attention to detail
• Ability to work in a fast-paced environment
• Computer skills: strong ability with Microsoft Office (Word, Excel, Outlook) essential
• Knowledge of the insurance estimating system; Xactimate is preferred
• Understanding of the insurance property damage subrogation process
• Knowledge with or experience in Small Claims Court an asset
• Paralegal license is an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.