Senior Clinical Counselor

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SENIOR CLINICAL COUNSELOR | Downtown Toronto

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

The senior clinical counselor supports prospective patients who have completed a consultation for a vision correction procedure, including LASIK or intraocular surgery. High-performing, results-oriented, and equipped with excellent interpersonal and influencing skills, they act as a resource person for patients by clarifying the information received, answering their questions, presenting the options and financial aspects transparently, and supporting them in their decision-making process. This role contributes to ensuring a professional, personalized patient experience that is aligned with the clinic’s standards.

The wage range for this role is between $23.73 to $33.50.

This posting is for an existing vacancy.

A LOOK AT OUR BENEFITS

• A permanent, full-time position (35 hours per week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.
• Free LASIK surgery, three weeks of vacation, three sick days, and one wellness day
• Group insurance plan, telemedicine services, group RRSP with an employer contribution, and a structured incentive bonus
• Ongoing training focused on a consultative approach to clinical care and services for patients.

YOUR TASKS AT A GLANCE

• Support patients throughout their journey and play a key role in their decision-making process, while contributing to the clinic’s growth.
• Meet with prospective patients immediately following their pre-operative assessment
• Serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
• Clarifying information they received from the medical team
• Helping patients navigate their decision with clarity, compassion, and confidence
• Clearly and transparently present vision correction options, benefits, and financial aspects
• Guide patients through pricing options and payment methods
• Adapt your communication approach to match each patient’s mindset, concerns, and motivations
• Book surgery dates and coordinate logistics
• Maintain accurate records in the patient file and follow compliance standards
• Maintain a high rate of patient follow-through to treatment using trust-building strategies and proactive, personalized follow-ups
• Record short, personalized video messages, voice messages or calls to patients as reminders, or warm touchpoints to improve treatment follow-through, as required
• You support the organization’s Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization’s overall efforts to identify, report, and mitigate risks.

A CLEAR VIEW OF YOUR ASSETS

• Relevant post-secondary education (AEC, DEC, or equivalent), or an equivalent combination of education and work experience.
• Experience in the medical, aesthetic, optical, or luxury service sectors is considered an asset.
• Three to five years of experience in a performance-driven role, ideally in consultative sales, specialized retail, premium services, or an environment where you support clients in making important decisions.
• Basic knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams.
• Comfort navigating digital environments such as SharePoint and ability to learn new software or Customer Relationship Management (CRM) systems.
• Ability to accurately enter and maintain information in patient records and computer systems.
• You are warm, poised, and engaging, and people trust you easily
• You understand how to guide someone from hesitation to clarity, through presence and insight
• You are highly articulate and have experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching
• You understand timing and verbal pacing. You know when to reassure, when to listen, and when to help someone make the next move
• You’re comfortable discussing pricing with discretion and professionalism
• You’re detail-oriented and organized. Someone who can juggle multiple files while staying focused
• You are results-oriented and able to work independently as well as collaboratively
• Required: You can travel to other clinics within the GTA (expenses covered by Vision Group).
• Schedule: You are available to work Monday through Friday from 8:00 a.m. to 4:00 p.m and Saturdays on a rotating basis.

FROM OUR POINT OF VIEW

If you believe you are the right candidate for this position and are eager to join a passionate, dedicated team, we encourage you to apply today.

Join our team, where our Great Place to Work® certification reflects our commitment to creating a culture of support and inclusion for every member of our organization.