Posted 10 days ago
Senior Consultant, Employee Technology Services
@ Canadian Imperial Bank of Commerce (Canada)
Toronto, Ontario
Overview
Canadian Imperial Bank of Commerce (CIBC) is hiring a Senior Consultant, Employee Technology Services, to lead automation and continuous improvement initiatives that improve the employee digital experience. The role covers technology release planning, requirements and benefits tracking, and vendor relationship management under ITIL and ITSM practices. Full-time, 37.5 hours per week, based at Toronto 81 Bay, with 5+ years of experience required and a work arrangement to be discussed at interview.
Responsibilities:
- Lead automation and continuous improvement initiatives for employee technology
- Analyze data and document business and technical requirements
- Guide technology planning, risk analysis and delivery through implementation
- Track benefits realization and future fiscal savings
- Manage internal client, vendor and service provider relationships
Requirements summary:
- 5+ years in technology service management and process improvement
- Experience with risk mitigation and service management frameworks
- Knowledge of ITIL, ITSM and ServiceNow Catalog and Request Management
- Strong data analysis and clear communication skills
- Ability to influence across a matrixed environment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 5+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canadian Imperial Bank of Commerce (Canada)
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
CIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada. La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs. Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez. Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs. Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
- LinkedIn followers
- 642,849
- People associated on LinkedIn
- 47,258
- Reported office locations
- CIBC Square, 81 & 141 Bay, Toronto, Ontario, CA
- Business categories
- Finance
- Banking
- Business Development
- Credit Cards
- Financial Services
- Venture Capital
- Other recorded names
- CIBC
- Canadian Imperial Bank of Commerce (Canada)
- Specialties
- Retail Banking
- Business Banking
- Wealth Management
- and Wholesale Banking
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,075,481,985
Currency and observation date were not supplied; this is not a current valuation or a funding round.
CIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | Retail BankingBusiness BankingWealth Managementand Wholesale Banking |
| Open jobs on Jobsy | 466 |
| View page |
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
Employee Technology Delivery and Adoption is on a mission to ignite and sustain employee satisfaction by improving workplace experiences through thoughtful technology support strategies. As a Senior Consultant, Employee Technology Services, you'll provide leadership and subject matter expertise across automation and continuous improvement initiatives that enhance the employee digital experience. You'll support the ideation, delivery, and benefit tracking of technology releases, using data analysis, requirements documentation, partner engagement, and process change management aligned to established frameworks. You'll collaborate with senior leaders and cross-functional partners to identify opportunities within technology services, develop plans that support future fiscal savings, and track ongoing benefits realization. You'll also simplify complex information through clear, data-driven storytelling while helping manage internal client, vendor, and service provider relationships to deliver strong service outcomes and advance CIBC's digital-first transformation roadmap.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
- Strategic leadership & partnership - Build strong cross-functional relationships across and beyond the technology team, and provide leadership and influence in a matrixed environment to support long-term automation and optimization roadmaps.
- Advisory & delivery support - Guide teams and stakeholders on technology planning, risk analysis, and performance throughout the initiative lifecycle, from requirements gathering through implementation and post-implementation review.
- Process improvement & change management - Identify opportunities to improve processes, communicate recommendations with supporting timelines and estimates, and lead current-state and future-state analysis to support effective change.
- Requirements & governance - Validate business and technical requirements, identify gaps, and ensure deliverables align with service management frameworks, quality standards, and governance expectations.
- Vendor & service relationship management - Coordinate effectively with internal clients, vendors, and service providers to manage service expectations, strengthen collaboration, and support timely issue resolution.
- Technology service management expertise - Apply knowledge of Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), and digital service best practices to support optimization, governance, and delivery, including ServiceNow Catalog and Request Management practices.
Who you are
- You can demonstrate experience. You have 5+ years of experience in technology service management, process improvement, and requirements delivery. You have experience identifying and actioning risk mitigation strategies, standardizing deliverables through appropriate service management frameworks and methodologies, and advancing best practices across technology initiatives.
- You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
- You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 14th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking, Client Service, Leadership, Project Controls, Project Delivery, Project Management, Project Planning, Technology OperationsJournal
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