Posted 7 months ago
Senior Developer/CCaaS Consultant
@ Querentia Inc.
Toronto, Ontario
Overview
Querentia Inc. is hiring a Senior Developer/CCaaS Consultant on a 6-month contract, fully remote, at an excellent hourly rate. The role leads Amazon Connect call flow design, a migration from Genesys to Amazon Connect, and AWS-based contact center integrations. Candidates need 6 to 10+ years of development experience, including 3+ years on Amazon Connect.
Responsibilities:
- Lead Amazon Connect call flow, routing and IVR/IVA design
- Plan and execute migration from Genesys to Amazon Connect
- Build AWS services for contact center functions
- Develop APIs and CTI/CRM integrations with real-time reporting
- Implement security and compliance controls
Requirements summary:
- 6 to 10+ years of software development experience
- 3+ years focused on Amazon Connect
- Hands-on Genesys to Amazon Connect migration experience
- Strong Node.js, Python or Java skills
- Telephony fundamentals (SIP, RTP, codecs)
- AWS and CI/CD experience
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-04-16
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 6+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
We are hiring for a Senior Developer/CCaaS Consultant for a contract role. I've included a brief JD below. Please let me know if you're interested. Excellent hourly rate and Fully remote.
- Contract Duration: 6 Months
Responsibilities:
- Lead the technical design and implementation of Amazon Connect call flows, routing, IVR/IVA, and integrations.
- Plan and execute migration from Genesys (on-prem or cloud) to Amazon Connect, including discovery, mapping, cutover, and stabilization.
- Build and integrate AWS services (Lambda, Lex, DynamoDB, S3, Kinesis, Step Functions, CloudWatch) for contact center functionality.
- Develop and maintain APIs and CTI/CRM integrations (e.g., Salesforce, ServiceNow), including real-time and historical reporting.
- Implement security, compliance, and governance best practices (IAM, encryption, data retention, PII handling).
- Set up CI/CD pipelines and infrastructure-as-code (CloudFormation/Terraform) for repeatable deployments.
Required Qualifications:
- 6-10+ years of software development experience with 3+ years focused on Amazon Connect solutions.
- Proven hands-on experience migrating from Genesys (PureCloud/Cloud, Engage) to Amazon Connect or similar contact center migrations.
- Strong programming skills in at least one: Node.js, Python, or Java; proficiency with RESTful APIs and event-driven patterns.
- Deep understanding of contact center concepts: call flows, skills-based routing, IVR, CTI, screen pops, recording, reporting.
- Telephony fundamentals: SIP, RTP, codecs, number provisioning, carrier routing, and call quality troubleshooting.
- AWS proficiency across Lambda, Lex, DynamoDB, S3, Kinesis/Streams, EventBridge, CloudWatch, and IAM.
- Experience with CI/CD (CodePipeline/GitHub Actions/Azure DevOps), source control (Git), and IaC (CloudFormation/Terraform).
Journal
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